The short answer
SMARTSHEET *ANNUAL is a legitimate software subscription charge from Smartsheet Inc. for its dynamic spreadsheet-based work management and enterprise project tracking platform.
Why Smartsheet Billed Your Account
Seeing the **SMARTSHEET *ANNUAL** descriptor on your bank or corporate credit card statement indicates a legitimate software subscription charge from **Smartsheet Inc.** for its enterprise work management and project tracking platform. This transaction typically reflects recurring annual licensing fees for professional creators, team members, and enterprise administrators utilizing dynamic spreadsheets and automated project workflows.
Most organizations encounter this billing entry when an ongoing annual subscription plan automatically renews according to the service agreement established during initial sign-up or subsequent license expansion. Because business accounts maintain saved payment methods for continuous user access and add-on tool renewals, subscription invoices process automatically on an annual schedule unless an administrator submits timely cancellation notice prior to renewal.
To verify the legitimacy of this transaction or review active user license assignments, log into your account as a system administrator on the official Smartsheet web application and access the plan and billing dashboard. You can also download official tax invoices, manage creator seats, or contact customer support directly for assistance with corporate billing inquiries. Keeping close track of your monthly statements ensures complete financial security and prevents unexpected surprises from recurring charges.
- Annual license renewal for Smartsheet Business or Enterprise creator plans
- Automated expansion of paid licensed creators added by system administrators
- Add-on premium capability renewals such as Dynamic View, Data Shuttle, or Bridge
- Smartsheet Advance or Control Center enterprise package billing
- Verify with your operations, finance, or PMO team if Smartsheet is active in your organization.
- Log into app.smartsheet.com and navigate to Account > Plan & Billing Info.
- Review active user license assignments and download official billing invoices.
Can I cancel my Smartsheet annual subscription for a partial refund?
Smartsheet subscription terms specify that all payments are non-refundable and non-cancelable during the active term. Cancellation prevents subsequent annual renewals.
How do I contact Smartsheet customer billing?
Contact Smartsheet billing support by calling 1-844-324-2360 or submitting a request at smartsheet.com/contact/support.
Independent reference — not affiliated with Smartsheet Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Smartsheet Agreement & Terms https://www.smartsheet.com/legal/agreement
- Smartsheet Billing Information Guide https://help.smartsheet.com/articles/2482470-manage-billing-and-payment-information
Reviewed Sep 11, 2026 · high · About UnknownCharges