The short answer
A charge from SMARTCREDIT* SCORE is a monthly subscription for credit monitoring, ScoreTracker, and identity theft insurance from ConsumerDirect, Inc.
Why it shows up like this
ConsumerDirect, Inc. operates SmartCredit, providing direct consumer access to TransUnion, Experian, and Equifax credit scores.
Transactions post as SMARTCREDIT* SCORE, CONSUMERDIRECT* SMART, or SMARTCREDIT.COM, commonly at $19.95 to $29.95 monthly.
Common reasons for this charge
- A $1 introductory promotional trial ended and renewed at the standard monthly membership fee.
- An active subscriber receives continuous daily credit alerts and monthly bureau refreshes.
- The user enrolled through a financial coaching or credit repair affiliate portal.
How to locate the invoice and cancel
- Sign in to SmartCredit Log in at smartcredit.com with your email and password.
- Open Settings Click the gear icon in the top right and select My Account.
- Manage Membership Select Billing/Membership and click Cancel Membership or call 1-877-372-3834.
Frequently Asked Questions
Can I cancel SmartCredit through the web app?
Yes, account cancellation is available inside the web portal under Account Settings > Membership.
Does SmartCredit offer refunds on monthly renewal charges?
SmartCredit operates on a no-refund policy for recurring monthly billing cycles once charged.
Dispute Rights & Fraud Prevention
If you did not sign up for SmartCredit, review your statements for other unauthorized transactions.
Under the Fair Credit Billing Act, you have 60 days to report unauthorized card charges to your bank.
How do I dispute a SmartCredit billing charge?
Contact your credit card issuer to open a billing dispute and inform ConsumerDirect support of the unauthorized transaction.
How long does a dispute investigation take?
Card issuers must conclude investigations within two complete billing cycles or 90 days.
Independent reference — not affiliated with ConsumerDirect, Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- SmartCredit Terms of Use https://www.smartcredit.com
- CFPB: Credit Reporting & Monitoring Protections https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges