The short answer
A physical DVD, Blu-ray, or 4K disc rental at an automated Redbox retail kiosk. Includes multi-day charges if discs are returned past the 9:00 PM cutoff.
Decoding REDBOX *KIOSK RENTAL
A charge listed as `REDBOX *KIOSK RENTAL` indicates a physical movie or video game rental from an automated retail machine operated by Redbox Automated Retail LLC. These yellow kiosks are located outside supermarkets, pharmacies, and convenience stores across the country. Statement descriptors post as REDBOX *KIOSK RENTAL, REDBOX AUTOMATED, or REDBOX.COM whenever a customer rents a DVD, Blu-ray, or 4K disc.
Redbox operates on a daily rental billing model where discs must be returned by 9:00 PM local time the following day. If a disc remains unreturned past this cutoff time, additional daily rental fees accrue automatically and bill to your card. This process continues daily until the disc is returned to a kiosk or the maximum buyout price is reached, which transfers full ownership of the movie to you.
To verify this charge, check if anyone in your household visited a local kiosk to rent physical media. If you returned a disc and still incurred late fees, inspect your rental history or contact customer support to review kiosk machine scan logs. You can also request a review if a return slot jammed or failed to register your disc properly.
- Verify Kiosk Visit Confirm if you rented a disc outside Walgreens, Walmart, or a local supermarket.
- Check Disc Returns Ensure the rented disc was completely inserted and registered by the kiosk return slot.
Late Fees and Buyout Charges
If a disc is kept for multiple days or lost, Redbox bills the card daily until reaching the maximum purchase price (typically $30 to $35 for Blu-rays), after which the disc is yours to keep.
If a kiosk failed to scan your return, Redbox customer service can verify return machine logs and credit unwarranted charges.
Why did Redbox Automated Retail LLC charge my card or bank account?
Charges from Redbox Automated Retail LLC under statement descriptor "REDBOX *KIOSK RENTAL" usually correspond to authorized direct purchases, digital orders, or recurring membership renewals.
How do I cancel future charges or dispute an error with Redbox Automated Retail LLC?
Log in to your Redbox Automated Retail LLC account portal at https://www.redbox.com/help to cancel your subscription or request an order adjustment.
Independent reference — not affiliated with Redbox Automated Retail LLC. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Redbox Rental Terms of Use https://www.redbox.com/terms
- FTC Guidance on Automated Kiosk Rental Charges https://www.ftc.gov
Reviewed Sep 11, 2026 · high · About UnknownCharges