The short answer
A charge from REAL THERAPY* MENTAL CARE or REAL BERRY STREET represents a subscription for on-demand mental health pathways, clinician events, and emotional wellness tools.
Real Mental Health Platform Overview
Real (now partnered with Berry Street) offers digital wellness pathways, licensed clinician-led workshops, and emotional wellness tracking.
Subscriptions renew on monthly or annual cycles, billed directly to stored payment cards.
- Monthly or annual renewal of Real digital wellness membership
- Specialized mental health workshop series fee
- Partner insurance copay charge
Managing Real Subscriptions
Cancel your subscription in the mobile app settings.
- Open the Real mobile app and go to "Profile Settings".
- Tap "Manage Membership".
- Choose "Cancel Subscription" to stop recurring renewals.
Frequently Asked Questions
Can I get a refund for Real subscriptions?
Real evaluates refund requests within 14 days of initial charge upon emailing customer support.
Is Real considered clinical 1-on-1 therapy?
Real provides digital pathways and group workshops, complemented by 1-on-1 sessions through partner networks.
Independent reference — not affiliated with Real Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Real Terms of Service https://www.join-real.com
- Real Membership FAQ https://www.join-real.com/help-center?ref=unknowncharges
Reviewed Aug 15, 2026 · high · About UnknownCharges