The short answer
A charge from PROTON* DRIVE represents an end-to-end encrypted cloud storage subscription (Proton Drive Plus or Proton Unlimited) from Proton AG.
Why it shows up like this
Proton AG, based in Geneva, Switzerland, provides privacy-focused encrypted digital services. Proton Drive offers encrypted file storage, document editing, and automated photo backup plans.
The descriptor typically appears as PROTON* DRIVE, PROTON AG, or PROTONMAIL GENEVA. Subscriptions bill monthly, annually, or biennial according to your selected plan term.
Don’t recognize it? Common scenarios
- An annual subscription for 200 GB or 500 GB Proton Drive Plus renewed automatically.
- An upgrade from Proton Free to Proton Unlimited or Proton Family bundled storage across multiple accounts.
- A mobile in-app purchase renewed through the Apple App Store or Google Play Store.
How to locate the invoice and cancel
- Sign in to Proton Account Open account.proton.me and log in with your Proton username and password.
- review to Dashboard & Invoices Go to Settings > All settings > Invoices to view past receipts.
- Cancel or Downgrade Subscription Select Dashboard, click Downgrade to Free, and confirm cancellation.
Frequently Asked Questions
What is Proton AG's refund policy?
Proton offers a 30-day money-back guarantee for new subscriptions. You may request a prorated refund within 30 days of initial purchase by contacting Proton support.
Why does Proton bill from Switzerland?
Proton AG is headquartered in Switzerland and processes payments under Swiss privacy laws. Your bank may apply a small foreign transaction fee if your card charges international fees.
Dispute Rights & Fraud Prevention
If you suspect this charge is unauthorized or incorrect, federal regulations protect your payment card.
Review your recent statements carefully and notify your financial institution within 60 days of the statement date.
What should I do if I do not recognize this charge?
First check with household or team members who have permission to use your account. If the transaction was not authorized by anyone on your card, contact your bank or card issuer immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does a billing dispute take to resolve?
Under federal rules, your bank must acknowledge your written inquiry within 30 days and resolve the dispute within two billing cycles (up to 90 days). The bank typically issues a provisional credit while they investigate.
Independent reference — not affiliated with Proton AG. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Proton Drive Subscription & Pricing Guide https://proton.me
- CFPB: Disputing Recurring Subscriptions https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges