The short answer
A charge from PROSE* CUSTOM HAIRCARE represents an automated recurring delivery of custom formulated shampoo, conditioner, or hair supplements from Prose.
Prose Custom Haircare Subscriptions
Prose Products Inc. formulates custom hair, skin, and scalp products tailored to individual hair texture, geographic climate, and lifestyle factors.
Orders bill and ship automatically on 1, 2, or 3-month recurring schedules with a 15% subscriber discount.
- Automated recurring refill shipment of custom shampoo and conditioner
- Prose custom skincare or hair supplement delivery
- One-time checkout order on prose.com
Managing Prose Auto-Shipments
Adjust refill cadence or cancel subscriptions in your Prose account.
- Sign in to prose.com/account.
- review to "Subscriptions".
- Adjust next delivery date or select "Cancel Subscription" to stop recurring orders.
Frequently Asked Questions
What is the Prose 100% satisfaction guarantee?
Prose offers free formula reformulations or full refunds within 30 days of receiving your custom order if unsatisfied.
How do I delay my next Prose shipment?
Log in to prose.com, open Subscriptions, and click "Delay Delivery" to push your shipment date back by several weeks.
Independent reference — not affiliated with Prose Products Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Prose Terms of Service https://prose.com
- Prose Guarantee & Return Policy https://help.prose.com
Reviewed Aug 15, 2026 · high · About UnknownCharges