The short answer
This is a legitimate charge from Postmates.
What is the Postmates charge?
An entry on your monthly bank or credit card statement reading POSTMATES represents an online delivery order for restaurant meals, grocery items, or retail goods. Although Postmates was acquired by Uber Technologies, Inc. in 2020, billing transactions and local delivery services continue to operate through integrated mobile application infrastructure.
This charge typically appears because you recently ordered restaurant food delivery or household grocery items through the Postmates app or connected Uber Eats platform. Charges can also reflect recurring monthly subscription renewals like Uber One, temporary card authorization holds, or driver gratuity tips adjusted after initial checkout.
To verify order details, check your itemized receipt history inside the Postmates or Uber Eats mobile application. If you notice an incorrect charge, missing food item, unexpected subscription renewal, or unauthorized transaction, use the in-app help section to request a customer service refund or contact your bank to file a billing dispute. Keeping close track of your monthly statements ensures complete financial security and prevents unexpected surprises from recurring charges.
Authorization Holds and Subscriptions
If a charge is 'pending' and disappears after a few days, it was likely a temporary authorization hold to verify funds, not a finalized charge.
If you see recurring monthly charges, you may have signed up for a subscription service like Postmates Unlimited (or Uber One).
- Step 1 Log into your Postmates or Uber Eats account to review your order history, including adjustments for tips or fees.
- Step 2 If you had an issue with an order (missing items, incorrect billing), use the 'Help' section within the app to request a refund from customer service.
What if I don't use Postmates?
Check with family or roommates who might have your card on file. If it's definitely unauthorized, contact your bank to dispute it as fraud.
Dispute Rights & Fraud Prevention
Consumers have statutory rights to dispute fraudulent card transactions or billing errors under the Fair Credit Billing Act.
Frequently asked questions
Is the POSTMATES charge legitimate?
If you authorized a payment to Postmates, then yes. This is the statement descriptor used by Postmates. Postmates
Independent reference — not affiliated with Postmates. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- CFPB: Disputing Credit Card Charges https://www.consumerfinance.gov
- FTC: Fair Credit Billing Act https://consumer.ftc.gov
Reviewed Aug 5, 2026 · low · About UnknownCharges