The short answer
The registry records Pendo as a possible interpretation of PENDO.IO. This descriptor-to-company association has not passed claim-level evidence review. Compare the exact line, amount and posted status with your own receipt or account activity; the name alone cannot confirm the merchant or whether you authorized the payment.
What do the parts of PENDO.IO mean?
- PENDO.IO
- A web address in the line. Compare it with the company site on your receipt or account email before relying on it.
The notes below are unreviewed registry explanations, not confirmation of merchant identity, authorization or current policy. Claim-level source review is pending for this entry.
Why is Pendo charging my company?
Unreviewed registry note: The statement descriptor PENDO.IO represents charges originating from Pendo.io, Inc., an enterprise product experience and user analytics platform. When this billing entry appears on your corporate bank or credit card statement, it typically reflects an annual software subscription, quarterly contract installment, or user tier overage fee for software development and product management tooling.
Unreviewed registry note: Pendo provides product analytics, user guidance overlays, feedback collection, and in-app walkthroughs utilized by software engineering, product, and customer success teams. Because these enterprise subscriptions are negotiated commercial contracts scaled by Monthly Active Users or tiered seat licensing, charges are frequently substantial and billed automatically according to signed master service agreements.
- Unreviewed registry note: An annual software contract renewal for Pendo Free, Growth, or Portfolio plans.
- Unreviewed registry note: Overage charges for exceeding your MAU (Monthly Active User) limits.
- Unreviewed registry note: Implementation or professional services fees.
How to verify an enterprise charge
Unreviewed registry note: If your accounting team does not recognize the charge, it is crucial to check with internal stakeholders before disputing it, as enterprise software often auto-renews based on contract terms.
- Unreviewed registry note: Check with your Product Management or UX teams to confirm they are actively using Pendo.
- Unreviewed registry note: Search your email for a Pendo Order Form or contract signed by an executive.
- Unreviewed registry note: Log into the Pendo platform as a billing admin to review the subscription status.
- Unreviewed registry note: Contact your dedicated Pendo Customer Success Manager (CSM) or account executive.
Frequently asked questions
What can the PENDO.IO lookup establish?
It provides a reference for this exact statement wording and the registry's recorded interpretation. It cannot establish that you authorized the payment or confirm the merchant from a name match. Inspect this entry's evidence status and compare the original transaction with your account records.
What should I ask my issuer about PENDO.IO?
Provide the exact descriptor, amount, date and pending or posted status. Ask which transaction system was used and which merchant or originator details are available. Explain any suspected error or unauthorized payment explicitly and keep the institution's response.
Independent reference — not affiliated with Pendo. Billing names and policies change; verify with the merchant or your bank before acting.
Sources and evidence
Sources may support different parts of this page. A company homepage does not establish a statement descriptor, refund policy or contact detail. Check the claim notes and your own receipt before acting.
- Pendo Pricing https://www.pendo.io
- CFPB Cardholder Dispute & Billing Rights Guide https://www.consumerfinance.gov/ask-cfpb/how-do-i-dispute-a-charge-on-my-credit-card-en-1965/
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