The short answer
This is an enterprise B2B charge. Pendo typically bills via annual or quarterly contracts for their analytics software, which often results in large, scheduled charges on a corporate credit card.
Why is Pendo charging my company?
Pendo is used by product managers and customer success teams to track how users interact with their software and to display in-app tooltips or onboarding guides.
Because Pendo is enterprise-grade software, subscriptions are usually negotiated contracts based on Monthly Active Users (MAUs). If you see a charge from Pendo, your company's product or engineering department signed a contract for their analytics suite.
- An annual software contract renewal for Pendo Free, Growth, or Portfolio plans.
- Overage charges for exceeding your MAU (Monthly Active User) limits.
- Implementation or professional services fees.
How to verify an enterprise charge
If your accounting team does not recognize the charge, it is crucial to check with internal stakeholders before disputing it, as enterprise software often auto-renews based on contract terms.
- Check with your Product Management or UX teams to confirm they are actively using Pendo.
- Search your email for a Pendo Order Form or contract signed by an executive.
- Log into the Pendo platform as a billing admin to review the subscription status.
- Contact your dedicated Pendo Customer Success Manager (CSM) or account executive.
Independent reference — not affiliated with Pendo. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Pendo Pricing https://www.pendo.io
- Pendo Trust & Security https://www.pendo.io/help-center?ref=unknowncharges
Reviewed Aug 31, 2026 · high · About UnknownCharges