The short answer
A charge for NOM NOM* FRESH PET FOOD represents a board-certified veterinary nutritionist fresh pet food subscription from NomNomNow Inc. / Mars Petcare.
Why it shows up like this
Nom Nom delivers pre-portioned fresh dog and cat food, gut health microbiome kits, and pet supplements on recurring subscription schedules.
Statement lines appear as NOM NOM* FRESH PET FOOD, NOMNOMNOW INC, or NOMNOM*PET FOOD.
Common reasons for this charge
- A regular recurring delivery of pre-portioned fresh pet food processed on your billing schedule.
- A trial meal offer converted into an ongoing full-price pet food subscription.
- A pet supplement or microbiome gut health test kit was purchased on nomnomnow.com.
How to locate the invoice and cancel
- Log in to NomNomNow.com Go to nomnomnow.com and sign in to view your Pet Profile and upcoming deliveries.
- Review Plan Details review to Account > Plan Details to adjust portion sizes, delivery frequency, and recipes.
- Pause or Cancel Subscription Click Cancel Subscription under Plan Details or contact support before your weekly cutoff.
Frequently Asked Questions
How do I pause or change a Nom Nom delivery date?
Log in to nomnomnow.com, go to Plan Details, and click 'Reschedule' to select a different delivery date.
Can I cancel my Nom Nom subscription online?
Yes. You can manage, pause, or cancel your subscription online in your account dashboard without calling support.
Dispute Rights & Fraud Prevention
If you do not have a pet, check whether someone in your household ordered pet food using your card.
If you were charged after cancelling before the cutoff, contact customer care to issue a full refund.
How do I contact Nom Nom Customer Care?
Call 415-991-0669 or email [email protected] for support.
What should I do if unauthorized charges occur?
Contact your bank to dispute fraudulent transactions under federal consumer protections.
Independent reference — not affiliated with NomNomNow Inc. / Mars Petcare. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Nom Nom Terms and Conditions https://www.nomnomnow.com
- CFPB: Disputing Credit Card Charges https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges