The short answer
A charge from NATIONWIDE* PET INS represents a monthly or annual pet health insurance premium (Major Medical, Whole Pet, or Avian & Exotic) from Nationwide Mutual Insurance Company.
Why it shows up like this
Nationwide was the first pet insurer in the US (formerly VPI Pet Insurance) and insures dogs, cats, birds, reptiles, and exotic pets against illnesses and injuries.
Descriptors include NATIONWIDE* PET INS, NATIONWIDE PET, or PETINSURANCE.COM, billing monthly premiums ($35 to $110+/mo per animal).
Common reasons for this charge
- A monthly insurance premium payment for an enrolled dog, cat, bird, or exotic pet.
- An employer-sponsored voluntary pet insurance payroll or direct card deduction.
- An annual policy renewal payment.
How to locate the invoice and cancel
- Sign in to Nationwide Pet Portal Go to petinsurance.com and log in to your policyholder account.
- Access Billing Center review to Account > Payments & Invoices to view charge history and submit claims.
- Cancel Policy Call Nationwide pet member care at 1-800-540-2016 to cancel active coverage.
Frequently Asked Questions
Does Nationwide insure exotic pets?
Yes, Nationwide is the only major US pet insurer offering dedicated health insurance plans for avian and exotic pets including birds, rabbits, reptiles, and ferrets.
Does Nationwide offer refunds on canceled policies?
Yes, Nationwide provides a 30-day money-back guarantee for new policies and prorated refunds on unused prepaid premium.
Dispute Rights & Fraud Prevention
If you did not authorize a Nationwide pet policy, contact member care and your credit card issuer.
Dispute unauthorized transactions under the Fair Credit Billing Act within 60 days of the statement date.
How do I contact Nationwide Pet Insurance?
Call 1-800-540-2016 or visit petinsurance.com/contact-us.
How long does a dispute investigation take?
Card issuers must complete their formal billing inquiry within two billing cycles (up to 90 days).
Independent reference — not affiliated with Nationwide Mutual Insurance Company. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Nationwide Pet Insurance Terms & Conditions https://www.petinsurance.com
- NAIC: Consumer Guide to Pet Insurance https://content.naic.org
Reviewed Aug 15, 2026 · high · About UnknownCharges