The short answer
MONEYGRAM INTL is a digital money transfer or inmate account deposit processed through MoneyGram International. Charges reflect the principal amount sent plus MoneyGram's transfer service fee.
How MoneyGram processing works
MoneyGram International, Inc. is a major global peer-to-peer payments and money transfer company operating across more than 200 countries and territories. When you send money online via moneygram.com, through the MoneyGram mobile app, or through partner retail networks like Walmart, statement feeds display MONEYGRAM INTL, MONEYGRAM PAYMENT, or MGI*MONEYGRAM.
The settled amount reflects the cash or digital balance transmitted to the recipient along with MoneyGram's transfer fee. MoneyGram supports cash payouts at retail agent locations, direct-to-bank account deposits, mobile wallet credits, and specialized correctional facility commissary deposits through its Inmate Services portal.
When funding MoneyGram transactions using a credit card, banks often treat the charge as a cash-equivalent transaction, triggering separate cash advance fees and higher immediate interest rates on your credit card statement.
The fine print on transfer debits
- An online transfer sent to family or friends for international bank or cash pickup.
- A commissary or phone account funding deposit sent to a correctional facility.
- A MoneyGram transfer fee assessed based on destination country and payment speed.
- A separate credit card cash advance fee charged by your bank.
Your next move
- Log into your MoneyGram profile or mobile app Navigate to the Activity screen and review your 8-digit reference number and recipient details.
- Track the transfer status online Use the Track & Receive tool on moneygram.com using your reference number and last name.
- Cancel unclaimed transfers for a full refund If the transfer has not been collected, click Cancel Transfer in your account history or call 1-800-926-9400.
Questions cardholders ask
What is a MoneyGram reference number?
A MoneyGram reference number is an 8-digit tracking code required by the recipient to collect cash at an agent location and used by senders to track delivery.
How long does a MoneyGram online refund take?
If you cancel a transfer before it is picked up, refunds to debit or credit cards typically post back to your account within 3 to 10 business days.
Independent reference — not affiliated with MoneyGram International. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- MoneyGram - Online Transfer Terms and Conditions https://www.moneygram.com/mgo/us/en/terms-and-conditions
- CFPB - International Money Transfer Rights https://www.consumerfinance.gov/consumer-tools/money-transfers/
Reviewed Sep 26, 2026 · high · About UnknownCharges