The short answer
A charge for MBTA* CHARLIECARD AUTO represents a subway/bus fare, monthly transit pass, or CharlieCard stored-value reload from the Massachusetts Bay Transportation Authority.
Why it shows up like this
The MBTA operates subway, bus, trolley, commuter rail, and ferry transit across Greater Boston. Automated card reloads and contactless taps are processed under MBTA billing IDs.
Statement lines appear as MBTA* CHARLIECARD AUTO, MBTA*COMMUTER RAIL, or CHARLIECARD BOSTON.
Common reasons for this charge
- You tapped your contactless payment card or phone at an MBTA subway fare gate or bus fare reader.
- An automatic stored-value reload occurred on a registered MyCharlie online account.
- You purchased a monthly LinkPass or Commuter Rail mTicket in the mTicket app.
How to locate the invoice and cancel
- Log in to MyCharlie.mbta.com Go to mycharlie.mbta.com and sign in to review card balances and auto-reload settings.
- Review trip receipts Inspect the fare breakdown, station taps, and monthly pass order receipts.
- Contact MBTA Customer Support Call MBTA Customer Support at 617-222-3200 or submit an inquiry at mbta.com/customer-support.
Frequently Asked Questions
How do I turn off CharlieCard auto-reload?
Log in to your MyCharlie account on mycharlie.mbta.com, select Manage Cards, and cancel the active auto-pay schedule.
Can I use contactless credit card payments on the MBTA?
Yes. The MBTA supports contactless tap-to-pay at subway fare gates and onboard buses using credit cards, debit cards, and digital wallets.
Dispute Rights & Fraud Prevention
If you were not in Greater Boston, verify whether a family member or student used your card for transit.
If a fare gate double-tapped your card, contact MBTA customer support to review gate transaction timestamps.
How do I dispute an MBTA fare machine error?
Call MBTA Customer Support at 617-222-3200 with the station name, farebox or vending machine number, and date.
What should I do if unauthorized transit charges occur?
Contact your bank to file a fraud dispute and obtain a new payment card.
Independent reference — not affiliated with Massachusetts Bay Transportation Authority. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- MBTA Official Fares and CharlieCard Info https://www.mbta.com
- MBTA MyCharlie Account Terms https://mycharlie.mbta.com
Reviewed Aug 15, 2026 · high · About UnknownCharges