The short answer
This is a legitimate charge from LifeLock.
What is the LifeLock charge?
The charge descriptor LIFELOCK on your bank statement typically indicates a subscription fee for identity theft protection and credit monitoring services operated by Gen Digital. Cardholders frequently encounter this transaction when a monthly or annual plan renews automatically, or when an introductory promotional trial converts into a full-price subscription. Because LifeLock accounts are often tied to recurring billing agreements established during software sign-ups, these charges appear regularly on credit card or debit statements without additional transaction prompts.
If you or someone in your household previously signed up for credit surveillance or bundled security software like Norton 360, this payment covers ongoing identity alerts, social security number tracking, and financial recovery assistance. However, if you do not recall establishing an account or if you canceled your membership previously, this unexpected withdrawal requires prompt investigation. Reviewing your email receipts or logging into your member portal will help clarify whether an active subscription is currently billing your card.
To stop future automatic renewals or request assistance regarding an unverified debit, you can access your account settings via the official customer portal or reach out directly to customer service. If unauthorized charges continue after you cancel your membership, contact your financial institution immediately to report the recurring transaction and request a permanent block on future merchant debits.
Auto-Renewals and Refund Scams
Most Norton/LifeLock plans are set to renew automatically by default. You may have also had a free trial that converted into a paid subscription.
Be aware that refund scams are common. Scammers may send fake emails claiming you have been charged a large amount and provide a phone number to call for a 'refund.'
- Step 1 Search your inbox for receipts or 'automatic renewal' notifications from Norton or LifeLock.
- Step 2 Visit the official Norton/LifeLock account portal (my.norton.com) to view active subscriptions and billing history.
Should I call the number in the email receipt?
Do not call phone numbers provided in suspicious emails. Always use official contact channels found on the verified website.
Dispute Rights & Fraud Prevention
Taking immediate action when spotting unfamiliar recurring charges helps protect your account from unauthorized subscription renewals.
Frequently asked questions
Is the LIFELOCK charge legitimate?
If you authorized a payment to LifeLock, then yes. This is the statement descriptor used by LifeLock. LifeLock
Independent reference — not affiliated with LifeLock. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- CFPB: Disputing Credit Card Charges https://www.consumerfinance.gov
- FTC: Fair Credit Billing Act https://consumer.ftc.gov
Reviewed Aug 5, 2026 · low · About UnknownCharges