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What is the KONG BOX*SUBSCRIPTION charge?

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08/31 KONG BOX*SUBSCRIPTION $39.95

The short answer

This charge is for a KONG Box subscription, which delivers a curated selection of durable KONG toys, treats, and training tools for dogs on a monthly basis.

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What comes in a KONG Box?

The KONG Company operates this subscription service to deliver problem-solving toys and consumable treats directly to dog owners. Each box contains classic rubber toys, unique treats designed to stuff inside them, and training guides.

Customers usually sign up for a multi-month commitment to secure a lower per-box price. The charge processes automatically each month to trigger the shipment of the newest themed box.

  1. Check Account Log into your KONG Box profile to see how many months remain on your commitment.

Are the toys guaranteed indestructible?

No dog toy is truly indestructible. However, KONG replaces toys if your dog destroys them quickly under normal use.

Do I have to get a box every month?

The standard subscription is monthly, but customer service can occasionally arrange altered delivery schedules.

Canceling the KONG Box service

Ending the subscription requires logging into the KONG Box website and altering your auto-renewal preferences. If you agreed to a 6 or 12-month commitment, you are obligated to finish the term before billing stops.

Turning off auto-renew simply prevents the system from starting a brand-new multi-month contract once your current obligation is fulfilled.

  1. Log In Access your account settings on kongbox.com.
  2. Opt Out of Renewal Follow the prompts to ensure your contract does not automatically refresh at the end of the term.

Can I cancel early if I don't want the remaining boxes?

Early cancellation of a commitment term is generally not allowed without paying a termination fee.

Can I return an unwanted box?

KONG Box does not accept returns of shipped boxes, but they do handle quality issues via their support team.

Independent reference — not affiliated with KONG. Billing names and policies change; verify with the merchant or your bank before acting.

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Reviewed Aug 31, 2026 · high · About UnknownCharges