The short answer
A charge for HILTON* HONORS REWARDS represents a purchase of Hilton Honors reward points processed through Points.com for Hilton Worldwide Holdings Inc.
Why it shows up like this
Hilton Worldwide utilizes Points.com (Points International Ltd) as the merchant of record for online points purchases, promotions, and account gifting.
The billing descriptor typically reads HILTON* HONORS REWARDS, PTS*HILTON HONORS, or POINTS COM HILTON.
Common reasons for this charge
- You bought Hilton Honors points online to top up your account balance for a hotel stay redemption.
- You purchased points during a Hilton Honors 100% bonus point promotion.
- A family member bought or gifted loyalty points using your credit card.
How to locate the invoice and cancel
- Log in to Hilton.com Go to hilton.com and check your Honors Account Activity dashboard.
- Locate Points.com email receipt Search your inbox for an itemized transaction receipt sent by Points.com.
- Contact Hilton Honors Support Call Hilton Honors Customer Care at 1-800-446-6677 or contact Points.com customer service.
Frequently Asked Questions
Can I get a refund for purchased Hilton Honors points?
Under Hilton Honors and Points.com program rules, all points purchases are final and non-refundable once processed.
Why does the charge list Points.com rather than Hilton?
Points.com is the authorized white-label e-commerce partner that securely processes loyalty currency sales for Hilton.
Dispute Rights & Fraud Prevention
If you did not purchase points, check whether an authorized family member bought points on your card.
If fraud is confirmed, notify Hilton Honors security immediately and submit a billing dispute with your card issuer within 60 days.
How do I report unauthorized points purchases?
Call Hilton Honors Security at 1-800-446-6677 to lock your account and verify transaction timestamps.
How long does a card dispute take?
Under federal billing guidelines, card issuers must investigate and conclude disputed billing inquiries within two billing cycles (not exceeding 90 days).
Independent reference — not affiliated with Hilton Worldwide Holdings Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Hilton Honors Terms & Conditions https://www.hilton.com
- Points.com Terms of Sale https://www.points.com
Reviewed Aug 15, 2026 · high · About UnknownCharges