The short answer
A charge from HASURA* GRAPHQL corresponds to managed GraphQL/REST API engines, database federation, or caching subscriptions from Hasura, Inc.
Why it shows up like this
Hasura Cloud generates instant, secure GraphQL and REST APIs connected to PostgreSQL, MySQL, SQL Server, and MongoDB databases.
The descriptor typically reads HASURA* GRAPHQL, HASURA CLOUD, or HASURA SAN FRANCISCO. The Professional plan bills at $1.50 per active project hour (or $49/mo minimum) plus data passthrough fees.
Don’t recognize it? Common scenarios
- A production GraphQL API engine remained running continuously on Hasura Cloud.
- An ongoing Professional tier plan renewed on the registered credit card.
- Data passthrough egress fees were incurred due to high API query response volumes.
How to locate the invoice and cancel
- Log in to Hasura Cloud Console Open cloud.hasura.io and sign in with your GitHub or email credentials.
- Check Billing & Invoices review to Settings > Billing to view active project execution hours and download Stripe receipts.
- Delete or Downgrade Project Select your project, go to Settings, and choose Delete Project to halt all execution charges.
Frequently Asked Questions
How does Hasura Cloud bill for project hours?
Hasura Cloud Professional plans meter project execution per hour, billing active projects against a monthly credit card on file.
Can I receive a refund from Hasura?
Metered project hours and subscriptions are non-refundable. Deleting projects prevents future billing.
Dispute Rights & Fraud Prevention
If you suspect this charge is unauthorized or incorrect, federal regulations protect your payment card.
Review your recent statements carefully and notify your financial institution within 60 days of the statement date.
What should I do if I do not recognize this charge?
First check with household or team members who have permission to use your account. If the transaction was not authorized by anyone on your card, contact your bank or card issuer immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does a billing dispute take to resolve?
Under federal rules, your bank must acknowledge your written inquiry within 30 days and resolve the dispute within two billing cycles (up to 90 days). The bank typically issues a provisional credit while they investigate.
Independent reference — not affiliated with Hasura, Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Hasura Cloud Pricing & Feature Overview https://hasura.io
- CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges