The short answer
A movie ticket purchase or loyalty concession pass at Harkins Theatres, the leading independent Southwest cinema chain.
Decoding HARKINS THEATRES *PASS
A line item displaying HARKINS THEATRES *PASS on your statement indicates a purchase from Harkins Enterprises LLC. Headquartered in Scottsdale, Arizona, Harkins is a prominent regional movie theatre circuit operating cinema complexes across the American Southwest. The charge most often reflects a Southwest cinema movie ticket purchase made online through the Harkins website or directly at a box office kiosk.
Beyond individual movie showtime tickets, this descriptor often covers annual concession program passes. Harkins sells popular perks like the reusable Harkins Loyalty Cup and the Popcorn Perks voucher pass, both of which appear under pass-related descriptors. Similar to transactions through AMC Theatres or Fandango, online purchases include convenience booking fees alongside the ticket prices. If you recently attended a weekend screening or someone in your family bought advance tickets, this explains the entry.
If you need to verify or reverse the transaction, check your email for a booking confirmation containing your barcode and theatre location. Harkins allows guests to cancel ticket purchases and receive full refunds up to one hour before the printed showtime, either through their website refund portal or at the local box office. In contrast, physical concession items and activated annual loyalty cups cannot be returned once purchased. If you have not visited a cinema and suspect fraudulent card use, contact your credit card provider to initiate a dispute.
- Review My Harkins Awards Log into harkins.com to review your ticket transaction history and award points.
- Verify Southwest Locations Confirm if you visited a Harkins theatre in Phoenix, Scottsdale, or Denver.
Refunds and Ticket Returns
Harkins allows ticket refunds online or at the theatre box office up to one hour prior to the scheduled showtime.
Loyalty popcorn perks and souvenir cups are non-refundable once activated.
Why did Harkins Enterprises LLC charge my card or bank account?
Charges from Harkins Enterprises LLC under statement descriptor "HARKINS THEATRES *PASS" usually correspond to authorized direct purchases, digital orders, or recurring membership renewals.
How do I cancel future charges or dispute an error with Harkins Enterprises LLC?
Log in to your Harkins Enterprises LLC account portal at https://www.harkins.com/contact-us to cancel your subscription or request an order adjustment.
Part of a family
HARKINS THEATRES *PASS is one of the Chase statement codes lines — see the whole family decoded.
Independent reference — not affiliated with Harkins Enterprises LLC. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Harkins Theatres Terms of Use & Policies https://www.harkins.com/terms-conditions
- FTC Consumer Advice on Cinema Ticketing https://www.ftc.gov
Reviewed Sep 11, 2026 · high · About UnknownCharges