The short answer
A charge from GRASSHOPPER* VIRTUAL corresponds to Grasshopper virtual phone numbers, business call forwarding, or small business VoIP subscriptions from GoTo Technologies USA, Inc.
Why it shows up like this
Grasshopper provides virtual business phone numbers that forward calls to personal mobile phones without requiring dedicated telephone hardware.
Descriptors include GRASSHOPPER* VIRTUAL, GRASSHOPPER GROUP, or GOTO*GRASSHOPPER. Charges reflect Solo, Partner, or Small Business tiers ($14 to $55/month) plus applicable taxes.
Don’t recognize it? Common scenarios
- A small business owner or freelancer set up a virtual business phone number and toll-free line.
- An ongoing monthly or annual Grasshopper subscription auto-renewed.
- Extra extension numbers or voice studio greeting add-ons were billed.
How to locate the invoice and cancel
- Sign in to Grasshopper Portal Go to nuance.grasshopper.com or grasshopper.com and log in with your primary phone number.
- review to Settings & Billing Click on Settings > Billing to review your active plan and past payment receipts.
- Cancel Service Online Select Account Details and click Cancel My Account to turn off recurring charges.
Frequently Asked Questions
What does Grasshopper do?
Grasshopper gives businesses professional phone numbers with custom greetings, extensions, and automated call forwarding to existing cell phones.
Can I cancel Grasshopper anytime?
Yes, monthly Grasshopper plans can be cancelled online anytime before your next billing date.
Dispute Rights & Fraud Prevention
If you suspect this charge is unauthorized or incorrect, federal regulations protect your payment card.
Review your recent statements carefully and notify your financial institution within 60 days of the statement date.
What should I do if I do not recognize this charge?
First check with household or team members who have permission to use your account. If the transaction was not authorized by anyone on your card, contact your bank or card issuer immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does a billing dispute take to resolve?
Under federal rules, your bank must acknowledge your written inquiry within 30 days and resolve the dispute within two billing cycles (up to 90 days). The bank typically issues a provisional credit while they investigate.
Independent reference — not affiliated with GoTo Technologies USA, Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Grasshopper Virtual Phone Pricing https://grasshopper.com
- CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges