The short answer
The registry records FullStory Digital Experience Intelligence Subscription as a possible interpretation of FULLSTORY* DIGITAL CX. This descriptor-to-company association has not passed claim-level evidence review. Compare the exact line, amount and posted status with your own receipt or account activity; the name alone cannot confirm the merchant or whether you authorized the payment.
What do the parts of FULLSTORY* DIGITAL CX mean?
- FULLSTORY * DIGITAL CX
- Before the asterisk, "FULLSTORY" usually names the platform or parent company. After it, "DIGITAL CX" usually names the product, store or order. How descriptors work →
The notes below are unreviewed registry explanations, not confirmation of merchant identity, authorization or current policy. Claim-level source review is pending for this entry.
Why it shows up like this
Unreviewed registry note: A transaction entry labeled FULLSTORY* DIGITAL CX represents a commercial software fee from FullStory, Inc., an enterprise analytics provider headquartered in Atlanta, Georgia. This line item bills for a FullStory Digital Experience Intelligence Subscription, which engineering teams and digital product managers deploy to monitor user sessions and diagnose digital checkout friction. Depending on how your banking provider processes merchant data, the charge may also appear as FULLSTORY INC, FULLSTORY.COM, or FULLSTORY DXI.
Unreviewed registry note: Billing occurs on either a monthly or annual contractual schedule, primarily determined by captured user session quotas across web properties and mobile applications. Unanticipated charges often occur when website traffic spikes exceed contracted monthly session allowances, resulting in usage overage fees. Alternatively, an initial promotional proof-of-concept period may have transitioned into an active corporate contract with automatic recurring renewal terms.
Unreviewed registry note: If you do not recognize this charge on your corporate card, consult your software development lead or product analytics department before initiating a formal dispute. Many digital companies utilize FullStory alongside or in place of competing product analytics tools like LogRocket or Hotjar. Account administrators can review tracked session usage and inspect past invoice breakdowns by signing in to app.fullstory.com and navigating to Settings > Subscription. If your organization has never utilized FullStory services and suspects card compromise, alert FullStory support and notify your banking institution immediately to block unauthorized charges.
Don’t recognize it? Common scenarios
Unreviewed registry note: Unrecognized FullStory charges typically occur when an engineering team installs session recording tags or when web traffic spikes beyond contracted session limits.
- Unreviewed registry note: A product or UX research team installed the FullStory tag on an ecommerce store or web app.
- Unreviewed registry note: An annual enterprise FullStory Enterprise or Business tier contract auto-renewed.
- Unreviewed registry note: High website traffic triggered usage-tier overages.
Frequently Asked Questions
What does FullStory capture?
Unreviewed registry note: FullStory records user clicks, page transitions, form interactions, and console errors to replay customer sessions and identify UX friction points.
How is FullStory billed?
Unreviewed registry note: FullStory is billed based on the number of monthly sessions captured across monitored web domains and mobile applications.
Independent reference — not affiliated with FullStory, Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Sources and evidence
Sources may support different parts of this page. A company homepage does not establish a statement descriptor, refund policy or contact detail. Check the claim notes and your own receipt before acting.
- FullStory Pricing and Plans https://www.fullstory.com
- CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov
Evidence review pending · pending · About UnknownCharges