The short answer
The registry records Frame.io Video Review & Collaboration Platform as a possible interpretation of FRAME.IO* ADOBE CLOUD. This descriptor-to-company association has not passed claim-level evidence review. Compare the exact line, amount and posted status with your own receipt or account activity; the name alone cannot confirm the merchant or whether you authorized the payment.
What do the parts of FRAME.IO* ADOBE CLOUD mean?
- FRAME.IO * ADOBE CLOUD
- Before the asterisk, "FRAME.IO" usually names the platform or parent company. After it, "ADOBE CLOUD" usually names the product, store or order. How descriptors work →
- FRAME.IO
- A web address in the line. Compare it with the company site on your receipt or account email before relying on it.
The notes below are unreviewed registry explanations, not confirmation of merchant identity, authorization or current policy. Claim-level source review is pending for this entry.
Why it shows up like this
Unreviewed registry note: The statement charge FRAME.IO* ADOBE CLOUD represents a subscription fee for the Frame.io Video Review & Collaboration Platform from Adobe Inc. / Frame.io, tailored for editors and creative production agencies. Operating as a subsidiary of Adobe, Frame.io provides cloud video review and camera-to-cloud file transfers directly into Premiere Pro. Similar to media editing tools like Descript or core Adobe software subscriptions, Frame.io helps video teams gather client feedback and approve video cuts in real time.
Unreviewed registry note: This fee surfaces when a recurring monthly or annual Pro or Team workspace subscription renews. Because Frame.io bills per user and offers tiered cloud storage, totals often increase unexpectedly when workspace managers invite extra editors or add high-capacity cloud storage tiers. The line item typically displays as FRAME.IO* ADOBE CLOUD or FRAME.IO INC on bank statements.
Don’t recognize it? Common scenarios
Unreviewed registry note: Creative software subscriptions often renew annually or increase when coworkers invite external clients to review video drafts. Check with your creative team or marketing department before flagging the charge as unauthorized.
- Unreviewed registry note: A video post-production team added review seats or increased active cloud storage.
- Unreviewed registry note: An ongoing monthly or annual Frame.io Pro workspace auto-renewed.
- Unreviewed registry note: Camera to Cloud (C2C) device connections were activated for on-set filming.
Frequently Asked Questions
Is Frame.io included with Adobe Premiere Pro?
Unreviewed registry note: Adobe Premiere Pro includes Frame.io with 2 users and 100GB of storage; additional seats and storage require a paid Frame.io subscription.
How do I downgrade Frame.io?
Unreviewed registry note: Go to Account Settings > Billing and select Downgrade to Free.
Independent reference — not affiliated with Adobe Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Sources and evidence
Sources may support different parts of this page. A company homepage does not establish a statement descriptor, refund policy or contact detail. Check the claim notes and your own receipt before acting.
- Frame.io Pricing and Plans https://frame.io
- CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov
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