The short answer
A charge from FRAME.IO* ADOBE CLOUD corresponds to Frame.io video review, camera-to-cloud collaboration, or creative workspace storage from Adobe Inc. / Frame.io.
Why it shows up like this
Frame.io (an Adobe company) provides video review and approval workflows, frame-accurate commenting, and Camera to Cloud proxy uploads for post-production teams.
Descriptors include FRAME.IO* ADOBE CLOUD, FRAME.IO INC, or ADOBE FRAME.IO. Charges reflect per-user Pro or Team tiers ($15 to $25/user/month) plus active storage tiers.
Don’t recognize it? Common scenarios
- A video post-production team added review seats or increased active cloud storage.
- An ongoing monthly or annual Frame.io Pro workspace auto-renewed.
- Camera to Cloud (C2C) device connections were activated for on-set filming.
How to locate the invoice and cancel
- Sign in to Frame.io Workspace Go to app.frame.io and log in with your Adobe ID or Frame.io account.
- Inspect Account Settings & Billing Click on your avatar > Account Settings > Billing to review user counts and active cloud storage.
- Cancel Plan Select Change Plan > Downgrade to Free to stop future monthly billing.
Frequently Asked Questions
Is Frame.io included with Adobe Premiere Pro?
Adobe Premiere Pro includes Frame.io with 2 users and 100GB of storage; additional seats and storage require a paid Frame.io subscription.
How do I downgrade Frame.io?
Go to Account Settings > Billing and select Downgrade to Free.
Dispute Rights & Fraud Prevention
If you suspect this charge is unauthorized or incorrect, federal regulations protect your payment card.
Review your recent statements carefully and notify your financial institution within 60 days of the statement date.
What should I do if I do not recognize this charge?
First check with household or team members who have permission to use your account. If the transaction was not authorized by anyone on your card, contact your bank or card issuer immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does a billing dispute take to resolve?
Under federal rules, your bank must acknowledge your written inquiry within 30 days and resolve the dispute within two billing cycles (up to 90 days). The bank typically issues a provisional credit while they investigate.
Independent reference — not affiliated with Adobe Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Frame.io Pricing and Plans https://frame.io
- CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges