The short answer
A charge for FLO* EV CHARGING AUTO represents an electric vehicle charging session or account replenishment from Services FLO Inc.
Why it shows up like this
FLO operates extensive Level 2 curbside and DC fast charging networks across North America.
Statement lines appear as FLO* EV CHARGING AUTO, SERVICES FLO INC, or FLO*CHARGING NETWORK.
Common reasons for this charge
- You used a curbside or commercial FLO charging station using the FLO app or RFID card.
- An automatic wallet reload occurred to maintain a minimum positive balance in your FLO account.
- An authorized family member charged an EV on a shared account.
How to locate the invoice and cancel
- Open the FLO App Log in to the FLO mobile app and go to Account > Transaction History.
- Review session breakdown Inspect station ID, energy delivered, session duration, and rate structure.
- Contact FLO Customer Service Call 24/7 customer support at 1-855-838-7356 or email [email protected].
Frequently Asked Questions
Why did FLO charge my card before I finished charging?
FLO uses an automated deposit system that pre-authorizes or reloads account funds when balance falls below a set minimum.
How do I request a refund for remaining funds in my FLO account?
Contact FLO Customer Service at 1-855-838-7356 to close your account and request a refund of unspent funds.
Dispute Rights & Fraud Prevention
If you did not use a FLO charging station, check whether an authorized user linked your card.
If a charging station malfunctioned, contact FLO customer support with the station identifier to obtain an immediate credit.
How do I dispute a FLO charging session error?
Email [email protected] with the session timestamp, station location, and last four digits of your card.
What should I do if unauthorized charges occur?
Contact your bank to dispute fraudulent transactions under federal consumer protection guidelines.
Independent reference — not affiliated with Services FLO Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- FLO Terms of Service https://www.flo.com
- CFPB: Disputing Credit Card Charges https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges