The short answer
A charge from ELASTIC* CLOUD SEARCH represents managed Elasticsearch, Kibana, Logstash, or Elastic Observability/Security cloud clusters from Elasticsearch B.V.
Why it shows up like this
Elastic Cloud delivers fully managed Elasticsearch clusters for search, log analytics, security SIEM, and vector database search.
Descriptors include ELASTIC* CLOUD SEARCH, ELASTICSEARCH INC, or ELASTIC.CO. Pricing is metered hourly based on cluster RAM, compute, and storage capacity on AWS, Azure, or GCP.
Don’t recognize it? Common scenarios
- A developer provisioned an Elasticsearch deployment on Elastic Cloud for search indexing or log retention.
- High log volume or uncompressed index storage increased hourly cluster consumption.
- Monthly pay-as-you-go credit card billing billed for consumed cluster hours.
How to locate the invoice and cancel
- Sign in to Elastic Cloud Console Go to cloud.elastic.co and log in with your administrative account.
- Review Billing & Invoices review to Account > Billing to view running deployment costs, usage breakdowns, and payment receipts.
- Delete Active Deployments Delete or terminate active Elasticsearch clusters to immediately stop hourly infrastructure billing.
Frequently Asked Questions
How is Elastic Cloud billed?
Elastic Cloud charges based on the allocated memory (RAM), storage, and compute size of your running deployments calculated per hour.
Does deleting an Elastic deployment stop charges?
Yes, deleting a deployment stops all ongoing hourly compute and storage charges.
Dispute Rights & Fraud Prevention
If you suspect this charge is unauthorized or incorrect, federal regulations protect your payment card.
Review your recent statements carefully and notify your financial institution within 60 days of the statement date.
What should I do if I do not recognize this charge?
First check with household or team members who have permission to use your account. If the transaction was not authorized by anyone on your card, contact your bank or card issuer immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does a billing dispute take to resolve?
Under federal rules, your bank must acknowledge your written inquiry within 30 days and resolve the dispute within two billing cycles (up to 90 days). The bank typically issues a provisional credit while they investigate.
Independent reference — not affiliated with Elasticsearch B.V.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Elastic Cloud Pricing and Deployment Rates https://www.elastic.co
- CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges