The short answer
DUTCH BROS *PASS is an authentic statement descriptor from Dutch Bros Inc. (NYSE: BROS), representing stored-value Dutch Pass mobile wallet reloads or beverage purchases made via the Dutch Bros app.
Why Dutch Bros Appears on Your Credit Card
A statement charge reading DUTCH BROS *PASS originates from Dutch Bros Inc., the drive-thru beverage operator known for specialty iced drinks and custom energy beverages. When this transaction appears on your banking or credit card records, it designates a Dutch Bros Coffee Dutch Pass App Digital Wallet Reload or a direct contactless payment scanned through the Dutch Bros mobile app.
The most frequent cause of an unexpected debit is the automatic reload mechanism within the Dutch Bros loyalty application. When customers configure their Dutch Pass digital wallet, they can select an automatic top-up rule that charges their card for increments of ten or twenty dollars whenever the balance drops below five dollars. Much like mobile apps for Starbucks or Dunkin, this automated feature replenishes the digital card in the background, often posting on your statement days after an actual drive-thru visit. Another possibility is that a family member linked your payment card to their smartphone app to earn reward points.
To review recent app activity or stop future charges, launch the Dutch Bros app on your mobile device and navigate to the Dutch Pass tab to view your full transaction history. You can disable the Auto-Reload toggle or delete your stored credit card entirely under Payment Methods. If you do not live near a Dutch Bros location and nobody in your household uses the app, contact Dutch Bros customer care at 1-541-955-4700 to report the unauthorized transaction and alert your bank to protect against card fraud.
- Auto-reload triggered when your Dutch Pass balance fell below the chosen minimum
- Manual digital balance reload on the Dutch Bros mobile rewards app
- Direct contactless mobile payment at a Dutch Bros drive-thru window
- Authorized coffee run or beverage purchase by a household member
- Check whether you or a family member recently visited a Dutch Bros drive-thru.
- Open the Dutch Bros app, tap the Dutch Pass icon, and review your Transaction History.
- Check if Auto-Reload is enabled in your Dutch Pass payment settings.
How do I turn off Dutch Pass auto-reload?
Open the Dutch Bros app, go to Dutch Pass > Payment Methods, and toggle off Auto-Reload.
Can I get a refund for an accidental Dutch Pass reload?
Contact Dutch Bros customer care through the app or by phone at 1-541-955-4700 to request balance reversals.
Independent reference — not affiliated with Dutch Bros Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Dutch Bros Coffee Official Site https://www.dutchbros.com/
- Dutch Pass Mobile App Support & FAQ https://www.dutchbros.com/dutch-pass-faq
Reviewed Sep 11, 2026 · high · About UnknownCharges