The short answer
A concert, DJ set, or club ticket purchase through DICE, a mobile-first ticketing platform designed to eliminate ticket scalping through mobile-locked tickets.
Decoding DICE *LIVE TICKETS
A debit showing DICE *LIVE TICKETS originates from DICE FM Inc., a mobile-first event discovery and ticketing platform focused on independent music venues and dance clubs. This transaction represents an Independent music and club ticket purchase made through the DICE app or web checkout. On bank and credit card statements, the descriptor commonly appears as DICE *LIVE TICKETS, DICE FM, DICE.FM INC, or DICE TICKETING. Unlike legacy ticketing platforms like Ticketmaster or AXS, DICE locks tickets to a user's phone to prevent secondary scalping.
This charge appears when someone buys admission passes, VIP access, or festival wristbands for an upcoming live event. Purchases on DICE generate immediate digital orders, with dynamic QR codes that activate on the day of the show. If you or a family member joined a pre-sale queue or were pulled from a sold-out event's waitlist, your stored card is charged automatically the moment tickets become available. Venue merchandise bundles or drink tickets bought in-app also bill under this descriptor.
If you do not recognize this transaction, open the DICE mobile app and check the Tickets tab to see whether an event is linked to your phone number. Search your email for an order receipt from DICE FM Inc. listing the artist and venue. If you cannot attend a sold-out show, DICE allows you to return tickets to fans through their in-app Waiting List for a refund. If you suspect card fraud, alert your bank promptly to challenge the unauthorized purchase.
- Open DICE App Open the DICE app and tap the Tickets icon to see all active concert passes.
- Check DICE Waiting List If a sold-out show cannot be attended, DICE lets you return tickets to the official fan Waiting List for a full refund.
Refunds and Waiting List Returns
DICE operates the Waiting List feature: when an event sells out, fans can return their tickets, and once another fan buys them, the original purchaser receives a complete refund.
If the event is not sold out, purchases are non-refundable unless the headlining artist cancels.
Why did DICE FM Inc. charge my card or bank account?
Charges from DICE FM Inc. under statement descriptor "DICE *LIVE TICKETS" usually correspond to authorized direct purchases, digital orders, or recurring membership renewals.
How do I cancel future charges or dispute an error with DICE FM Inc.?
Log in to your DICE FM Inc. account portal at https://dice.fm/contact to cancel your subscription or request an order adjustment.
Part of a family
DICE *LIVE TICKETS is one of the Chase statement codes lines — see the whole family decoded.
Independent reference — not affiliated with DICE FM Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- DICE Terms of Use & Waiting List Policy https://dice.fm/terms
- FTC Guidance on Mobile Ticket Distribution https://www.ftc.gov
Reviewed Sep 11, 2026 · high · About UnknownCharges