The short answer
A charge from DIALPAD* AI VOICE PHONE represents Dialpad AI Voice business telephony, automated call transcription, or customer contact center subscriptions from Dialpad, Inc.
Why it shows up like this
Dialpad provides AI-powered cloud business phone systems with real-time call transcription, sentiment analysis, and customer contact center capabilities.
Descriptors include DIALPAD* AI VOICE PHONE, DIALPAD INC, or DIALPAD CLOUD. Charges reflect monthly or annual per-seat licensing ($15 to $35/user/month) plus local regulatory taxes.
Don’t recognize it? Common scenarios
- A business set up Dialpad AI Voice for customer service reps or sales outreach.
- An ongoing Standard or Pro telephony plan auto-renewed.
- Additional business phone numbers or international calling credits were purchased.
How to locate the invoice and cancel
- Sign in to Dialpad Admin Portal Go to dialpad.com/login and log in with your administrative account.
- Review Billing Settings review to Admin Settings > Billing to view licensed seat counts, active numbers, and invoices.
- Cancel Plan Click Cancel Subscription or remove unassigned user licenses to reduce monthly billing totals.
Frequently Asked Questions
What is Dialpad AI Voice?
Dialpad AI Voice is a modern cloud phone system that transcribes calls in real time and provides live action item summaries.
Can I port my phone number away from Dialpad?
Yes, you can port phone numbers to any certified telephone carrier before closing your Dialpad account.
Dispute Rights & Fraud Prevention
If you suspect this charge is unauthorized or incorrect, federal regulations protect your payment card.
Review your recent statements carefully and notify your financial institution within 60 days of the statement date.
What should I do if I do not recognize this charge?
First check with household or team members who have permission to use your account. If the transaction was not authorized by anyone on your card, contact your bank or card issuer immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does a billing dispute take to resolve?
Under federal rules, your bank must acknowledge your written inquiry within 30 days and resolve the dispute within two billing cycles (up to 90 days). The bank typically issues a provisional credit while they investigate.
Independent reference — not affiliated with Dialpad, Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Dialpad AI Voice Plans & Pricing https://www.dialpad.com
- CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges