The short answer
A Crunchyroll subscription — the Sony-owned anime streaming service. Fan tier is $9.99/month, Mega Fan $13.99, and Ultimate Fan $17.99 after the 2026 price change. Subscriptions bought through Apple, Google, Amazon, or Roku bill under those platforms instead, which is the top source of confusion. A $1.00 preauthorization hold appears when you first subscribe.
Decoding CRUNCHYROLL
Crunchyroll bills under its own name for direct subscriptions — CRUNCHYROLL, CRUNCHYROLL.COM, or CRUNCHYROLL*MEMBERSHI (truncated). Sony acquired Crunchyroll in 2021, and some statements still carry VRVM*CRUNCHYROLL — a legacy code from Ellation, Crunchyroll's pre-Sony parent.
Pricing moved in February 2026: Fan $9.99/month, Mega Fan $13.99/month, and Ultimate Fan $17.99/month in the U.S. (the free ad-supported tier ended December 31, 2025, so every active account is now paid). Subscriptions renew monthly on the signup date. Keeping close track of your monthly statements ensures complete financial security and prevents unexpected surprises from recurring charges.
- Check your membership crunchyroll.com → profile → Settings → Membership shows your plan and next billing date.
- Search email for receipts Crunchyroll emails payment confirmations from [email protected] — the inbox that holds them owns the subscription.
- Ask household members Anime subscriptions are popular with teens — someone on a shared card may have signed up during a free trial.
What does VRVM mean on my statement?
VRVM is a legacy billing code from Ellation, the company that owned Crunchyroll before Sony. Some billing still routes through the old system.
Is CRUNCHYROLL a fraud charge?
Almost never — it's Crunchyroll's own descriptor. If no one with card access has an account, contact Crunchyroll support and your issuer.
The platform-billing confusion
If you subscribed through a third party, the charge won't mention Crunchyroll at all: Apple subscriptions bill as APPLE.COM/BILL, Google Play as GOOGLE*Crunchyroll, and Amazon or Roku subscriptions under their own names. Many subscribers forget which platform they signed up on, and Crunchyroll can't cancel or refund store-billed plans.
Two $1.00-style lines can also appear together at signup: a preauthorization hold to verify the card (which drops off — 8–14 business days for debit, up to 30 for credit) alongside the real first charge.
- Platform-billed subscriptions (Apple, Google, Amazon, Roku) never say CRUNCHYROLL.
- A failed-payment retry can overlap the next month's billing date, looking like a double charge.
- Crunchyroll Store merchandise ships and bills per warehouse, producing extra lines.
- Cancel on the platform you used Apple → Settings → Apple ID → Subscriptions; Google Play → Payments & subscriptions; direct → Membership → Cancel.
- Verify holds before disputing A pending $1.00 preauthorization is a card check, not a charge — give it the 8–14 business days it takes to drop.
- Contact Crunchyroll for duplicate bills Confirmed duplicate payments are refunded within 2–10 business days via help.crunchyroll.com.
Why was I charged twice by Crunchyroll?
Usually a preauthorization plus the real charge, a failed-payment retry overlapping the next cycle, or separate Store shipment charges. Crunchyroll refunds confirmed duplicates within 2–10 business days.
Other Crunchyroll charges
CRUNCHYROLL*STORE covers merchandise orders from the Crunchyroll Store, billed separately per shipment. Crunchyroll's U.S. billing address is San Francisco (444 Bush Street); support phone lines listed for the service are 415-503-9235 and 1-888-318-5696.
I ordered a hoodie from the Crunchyroll Store — why is it a separate charge?
Store shipments bill per warehouse as they ship, each under CRUNCHYROLL*STORE — several lines can appear for one order.
Verified sources
Descriptor formats and VRVM legacy code verified against Crunchyroll's official help center and charge-reference databases; 2026 tier pricing and free-tier removal cross-checked against bank-statement reference guides.
Independent reference — not affiliated with Crunchyroll, LLC. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Crunchyroll Help: unknown charge https://help.crunchyroll.com
- CFPB: Dispute Rights https://www.consumerfinance.gov
Reviewed Aug 4, 2026 · high · About UnknownCharges