The short answer
A charge from COURSE HERO* DOC ACCESS represents a subscription for document unlocks, practice exams, study guides, and 24/7 homework tutoring on Course Hero.
Course Hero Membership Billing
Course Hero, Inc. operates a digital repository of over 100 million course-specific study resources, practice problems, and study guides uploaded by educators and students.
Memberships are billed as annual ($9.95/mo billed annually as $119.40), quarterly, or monthly plans that auto-renew until cancelled.
- Annual or monthly recurring renewal of Course Hero Premier
- Document unlock and tutor question refill packs
- Automatic billing following a promotional student registration
How to Cancel Course Hero
Manage your membership in the account settings menu.
- Log in to coursehero.com and click your profile avatar.
- Select "Account Settings" from the menu.
- Click "Stop Recurring Membership" and follow the confirmation prompts.
Frequently Asked Questions
Can I get a refund if I did not use my Course Hero unlocks?
Course Hero evaluates refund requests within 30 days if no documents were unlocked or tutor questions submitted.
Do unused document unlocks roll over after cancellation?
Unlocks remain available until the end of your prepaid billing term.
Independent reference — not affiliated with Course Hero, Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Course Hero Terms of Service https://www.coursehero.com
- Course Hero Membership Cancellation Policy https://support.coursehero.com
Reviewed Aug 15, 2026 · high · About UnknownCharges