What is the COUNTER CULTURE *COFFEE charge?

Why Counter Culture Coffee Billed Your Card

Seeing COUNTER CULTURE *COFFEE on your credit card or debit card statement indicates a transaction with Counter Culture Coffee Inc. Headquartered in Durham, North Carolina, this specialty roaster supplies whole beans to cafes and delivers fresh coffee straight to homes. The charge reflects an individual order or a Counter Culture Coffee Direct Trade Subscription, operating similarly to craft roaster clubs like Onyx Coffee Lab or Verve Coffee Roasters.

This charge occurs when your account fulfills a scheduled coffee delivery on a recurring cycle, typically every one, two, three, or four weeks. Subscriptions range from to or more depending on bag size, quantity, and whether you chose single-origin selections or signature blends like Big Trouble and Hologram. Billing triggers automatically roughly 24 to 48 hours before your designated roast date. Charges also appear when an initial promotional discount expires and resets to the standard subscription price, or when someone in your home places an order for brewing equipment.

To check your order history or manage upcoming shipments, sign in to your customer profile at counterculturecoffee.com and navigate to Account > Manage Subscriptions. From that dashboard, you can alter your delivery schedule, switch coffee blends, pause shipments, or cancel the subscription before the next scheduled roast cycle. Because freshly roasted coffee is a perishable food product, orders that have already entered roasting cannot be refunded. If you never ordered from Counter Culture and suspect your card was compromised, call their support team at 1-888-238-5282 and contact your financial institution to dispute the fraudulent transaction.

• Recurring bi-weekly or monthly auto-delivery of Hologram, Big Trouble, or Fast Forward
• Rotating Single Origin or Certified Organic coffee club subscription
• Automated transition from introductory promotional subscription discount
• One-time purchase of coffee brewing gear or bulk whole bean 5 lb bags

1. Check whether someone in your household set up a coffee subscription with Counter Culture.
2. Sign in to counterculturecoffee.com and navigate to Account > Manage Subscriptions.
3. Review upcoming roast dates and download payment receipts.

Verified sources

Every claim on this page is checked against official sources — open them to confirm before you call your bank.

• Counter Culture Terms of Service https://counterculturecoffee.com/terms-conditions
• Counter Culture Contact and FAQ https://counterculturecoffee.com/contact-us