The short answer
This is a legitimate charge from Constant Contact.
What is the Constant Contact charge?
A line item on your bank statement showing CONSTANT CONTACT represents an authentic software charge from Constant Contact, a digital marketing company used by small businesses and organizations. The platform hosts email marketing tools and lead generation forms. Even if you have not sent a newsletter recently, the company assesses ongoing subscription fees simply to host your contact database and maintain platform access.
This charge appears because an account owner linked your credit card or debit card to an active subscription plan. Billing occurs on a recurring monthly or annual schedule. Subscription costs are tiered according to how many email contacts you store, so crossing into a higher contact bracket can cause the monthly billing amount to rise without advance warning.
To review the charge, check with colleagues or business partners who may have established an account. You can examine recent invoices by logging into constantcontact.com and checking the Billing tab under account settings. If the transaction was unauthorized and no one in your household or business created an account, contact your bank promptly to report card fraud and contest the debit.
Contact Tiers and Add-ons
Your bill may increase if the number of contacts in your account grows and moves you into a higher 'contact tier'.
Charges may also include optional add-on services or overage fees if you exceed your monthly email sending allowance.
- Step 1 Log in to the Constant Contact website and review to the Billing tab in your account settings.
- Step 2 Click on 'View statements' to see your invoice history, payment dates, and a breakdown of what you were charged for.
I haven't sent any emails, why was I charged?
Even if you are not actively sending emails, you are charged for the service as long as the account remains open.
Dispute Rights & Fraud Prevention
Federal consumer banking regulations grant cardholders the right to dispute fraudulent or unauthorized charges within 60 days of the statement date. If you suspect your card was stolen, request an immediate card cancellation from your bank.
Frequently asked questions
Is the CONSTANT CONTACT charge legitimate?
If you authorized a payment to Constant Contact, then yes. This is the statement descriptor used by Constant Contact. Constant Contact
Independent reference — not affiliated with Constant Contact. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- CFPB: Disputing Credit Card Charges https://www.consumerfinance.gov
- FTC: Fair Credit Billing Act https://consumer.ftc.gov
Reviewed Aug 5, 2026 · low · About UnknownCharges