The short answer
CLOSE.COM *INSIDE SALES represents an authentic software subscription fee from Close Inc. for its all-in-one inside sales CRM, built-in calling dialer, and email automation platform.
Why Close.com Billed Your Card
A line item reading CLOSE.COM *INSIDE SALES indicates an active software subscription fee from Close Inc., the company behind the Close Inside Sales CRM & Dialer Platform. Built for high-velocity sales organizations, the software combines outbound calling, two-way SMS messaging, automated email cadences, and opportunity pipeline tracking. If your business uses sales engagement tools comparable to Salesforce or Pipedrive, this entry accounts for an active sales team workspace.
This charge appears because an account administrator configured a recurring monthly or annual subscription. Billing totals vary based on the selected tier, such as Startup or Professional, multiplied by the number of licensed user seats. The billed amount also fluctuates when teams enable automated telephony replenishment to cover outbound voice minutes, text messages, and dedicated virtual phone number rentals.
If you do not recognize the charge, check whether a colleague or sales manager registered a team workspace with a company credit card. Account administrators can inspect recent invoices by signing into app.close.com and opening the Billing & Usage tab under Settings. When an unauthorized employee or unknown party initiated the purchase, contact your card issuer promptly to request a transaction investigation and prevent recurring debits.
- Monthly or annual user seat license renewal for Close CRM workspace
- Automated telephony credit replenishment for outbound calling and SMS
- Monthly phone number rental fees provisioned through the platform
- Additional sales representative seats added by a team admin
- Check whether sales representatives in your company use Close for outbound calling and email cadences.
- Log into app.close.com and open Settings > Billing & Usage.
- Review seat counts, telephony usage logs, and download past tax receipts.
Can unused telephony calling credits be refunded?
Prepaid calling credits remain in your account balance and are non-refundable upon cancellation.
How do I reach Close support?
Email [email protected] or visit help.close.com.
Independent reference — not affiliated with Close Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Close Terms of Service https://close.com/tos/
- Close Billing and Usage Documentation https://help.close.com/docs/billing
Reviewed Sep 11, 2026 · high · About UnknownCharges