The short answer
A charge from CHECKLY* SYNTHETIC represents synthetic API monitoring, Playwright browser test checks, or Monitoring-as-Code platforms from Checkly Inc.
Why it shows up like this
Checkly provides developer-centric synthetic monitoring, running automated Playwright end-to-end browser tests and API checks from global edge locations.
The descriptor typically reads CHECKLY* SYNTHETIC, CHECKLY INC, or CHECKLYHQ. Subscriptions (Team tier starting at $80/mo) bill monthly or annually based on check run counts and test intervals.
Don’t recognize it? Common scenarios
- An engineering team upgraded to the Team or Enterprise tier to run browser checks every 1 to 5 minutes.
- An automated CI/CD pipeline triggered synthetic testing across staging and production URLs.
- An ongoing annual synthetic monitoring plan renewed.
How to locate the invoice and cancel
- Log in to Checkly App Open app.checklyhq.com and sign in with your GitHub or work email.
- Open Account & Billing review to Settings > Plans & Billing to view run usage and download Stripe invoices.
- Downgrade to Free Hobby Plan Select Change Plan and switch to the Hobby tier to stop ongoing charges.
Frequently Asked Questions
What is included in the Checkly Hobby plan?
The free Hobby tier includes up to 5,000 browser check runs and 50,000 API check runs per month with multi-location testing.
Can I get a refund on my Checkly plan?
Checkly subscriptions are non-refundable. Downgrading prevents renewal at the end of the current billing cycle.
Dispute Rights & Fraud Prevention
If you suspect this charge is unauthorized or incorrect, federal regulations protect your payment card.
Review your recent statements carefully and notify your financial institution within 60 days of the statement date.
What should I do if I do not recognize this charge?
First check with household or team members who have permission to use your account. If the transaction was not authorized by anyone on your card, contact your bank or card issuer immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does a billing dispute take to resolve?
Under federal rules, your bank must acknowledge your written inquiry within 30 days and resolve the dispute within two billing cycles (up to 90 days). The bank typically issues a provisional credit while they investigate.
Independent reference — not affiliated with Checkly Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Checkly Pricing & Synthetic Monitoring Overview https://www.checklyhq.com
- CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges