The short answer
A charge for CHARGEPOINT* EV RELOAD represents an automated wallet replenishment or electric vehicle charging session from ChargePoint Holdings, Inc.
Why it shows up like this
ChargePoint operates the world's largest open EV charging network. The ChargePoint app uses a prepaid wallet system that reloads in fixed increments (e.g., $10, $20, or $25) whenever your balance dips below a set threshold.
Statement lines appear as CHARGEPOINT* EV RELOAD, CHARGEPOINT INC, or CHARGEPOINT*NETWORK.
Common reasons for this charge
- You used a Level 2 or DC fast ChargePoint station, triggering an automatic wallet balance reload.
- You tapped your phone (Apple Pay / Google Pay) or RFID card at a commercial or workplace charging station.
- An authorized family member charged an electric vehicle linked to your account.
How to locate the invoice and cancel
- Open the ChargePoint App Log in to the ChargePoint app and review to Activity > Charging Activity.
- Review session breakdown Inspect charging station location, host pricing rules, energy delivered, and parking fees.
- Contact ChargePoint Support Call 24/7 driver support at 1-888-758-4389 or submit a request at chargepoint.com/support.
Frequently Asked Questions
Why did ChargePoint charge me $25 for a $4 charging session?
ChargePoint operates on an auto-reload deposit model. When your balance falls below $5, your card is charged a set amount ($20-$25) to maintain an active balance for future charging sessions.
How do I get a refund for my remaining ChargePoint wallet balance?
Contact ChargePoint Driver Support at 1-888-758-4389 to close your account and refund your remaining balance back to your credit card.
Dispute Rights & Fraud Prevention
If you do not drive an EV, check whether someone added your payment card to a ChargePoint account.
If a station billed you an incorrect parking or idle fee, contact ChargePoint customer support with your session ID to request a host review.
How do host pricing rules affect ChargePoint charges?
Individual property owners and employers set their own pricing rates and idle fees; ChargePoint processes transactions according to station host rules.
What should I do if fraudulent charges appear?
Contact your bank to dispute unauthorized transactions under federal credit card billing rules.
Independent reference — not affiliated with ChargePoint Holdings, Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- ChargePoint Terms and Conditions https://www.chargepoint.com
- CFPB: Disputing Credit Card Charges https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges