The short answer
The registry records ChargePoint EV Charging Wallet Auto-Reload as a possible interpretation of CHARGEPOINT* EV RELOAD. This descriptor-to-company association has not passed claim-level evidence review. Compare the exact line, amount and posted status with your own receipt or account activity; the name alone cannot confirm the merchant or whether you authorized the payment.
What do the parts of CHARGEPOINT* EV RELOAD mean?
- CHARGEPOINT * EV RELOAD
- Before the asterisk, "CHARGEPOINT" usually names the platform or parent company. After it, "EV RELOAD" usually names the product, store or order. How descriptors work →
The notes below are unreviewed registry explanations, not confirmation of merchant identity, authorization or current policy. Claim-level source review is pending for this entry.
Why it shows up like this
Unreviewed registry note: Seeing CHARGEPOINT* EV RELOAD on your bank statement indicates an automated ChargePoint EV Charging Wallet Auto-Reload managed by ChargePoint Holdings, Inc. Unlike gas stations where you pay at the pump for exact gallons, the ChargePoint network operates on a digital wallet deposit system. When you create an account to charge your vehicle, the platform charges an initial balance, such as $25.00, to your credit or debit card.
Unreviewed registry note: As you plug in at public chargers, commercial workplaces, or residential parking garages, the actual energy cost deducts from your prepaid balance. When your available funds drop below the preset threshold, often $5.00, ChargePoint initiates an automatic replenishment transaction to bring your wallet back up. A $25 charge on your statement does not mean your last charging session cost $25; it means your account hit the refill limit and renewed your wallet balance.
Unreviewed registry note: Your statement descriptor might also reflect station host surcharges or idle fees. Property owners that host ChargePoint hardware set their own rates for parking and electricity. If you leave your electric vehicle connected after it reaches a full charge, the station host may add occupancy fees that quickly deplete your balance and trigger another auto-reload.
Unreviewed registry note: You can verify every dollar by opening the ChargePoint mobile app and tapping Activity. The app displays each session, the exact location, kilowatt-hours consumed, and host rates. If you no longer drive an electric car or want to close your account, contact ChargePoint Driver Support at 1-888-758-4389. ChargePoint will close your account and return your remaining wallet balance back to your original payment method.
Common reasons for this charge
- Unreviewed registry note: You used a Level 2 or DC fast ChargePoint station, triggering an automatic wallet balance reload.
- Unreviewed registry note: You tapped your phone (Apple Pay / Google Pay) or RFID card at a commercial or workplace charging station.
- Unreviewed registry note: An authorized family member charged an electric vehicle linked to your account.
Frequently Asked Questions
Why did ChargePoint charge me $25 for a $4 charging session?
Unreviewed registry note: ChargePoint operates on an auto-reload deposit model. When your balance falls below $5, your card is charged a set amount ($20-$25) to maintain an active balance for future charging sessions.
Dispute Rights & Fraud Prevention
Unreviewed registry note: If you do not drive an electric vehicle or use ChargePoint, check with family members who share your cards or accounts. Fraudsters occasionally test stolen payment cards on digital wallet platforms like EV networks to confirm whether a card works.
Unreviewed registry note: When you suspect billing errors from an unexpected parking or idle fee, contact ChargePoint driver support with your charging session ID to dispute host charges. If the transaction was completely unauthorized, file a dispute with your credit card company or bank to secure your account and recover your funds.
How do host pricing rules affect ChargePoint charges?
Unreviewed registry note: Individual property owners and employers set their own pricing rates and idle fees; ChargePoint processes transactions according to station host rules.
What should I do if fraudulent charges appear?
A registry match cannot establish that you authorized a transaction or that it is safe. Compare the original account records. If you did not authorize a payment, contact your issuer promptly through its official channel.
Independent reference — not affiliated with ChargePoint Holdings, Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Sources and evidence
Sources may support different parts of this page. A company homepage does not establish a statement descriptor, refund policy or contact detail. Check the claim notes and your own receipt before acting.
- ChargePoint Terms and Conditions https://www.chargepoint.com
- CFPB: Disputing Credit Card Charges https://www.consumerfinance.gov
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