The short answer
A charge for BUTCHERBOX* CUSTOM BOX represents a meat and seafood subscription box delivery from ButcherBox (Eco-Friendly Foods, LLC).
Why it shows up like this
ButcherBox delivers 100% grass-fed beef, free-range organic chicken, heritage-breed pork, and wild-caught seafood on recurring subscription cycles (e.g., every 4, 6, or 8 weeks).
Statement lines appear as BUTCHERBOX* CUSTOM BOX, BUTCHERBOX INC, or ECO FRIENDLY FOODS.
Common reasons for this charge
- A scheduled Custom Box or Curated Box subscription order billed on your upcoming invoice date.
- You added member specials or seafood add-ons to your recurring delivery.
- An introductory promotional trial converted to ongoing meat delivery.
How to locate the invoice and cancel
- Log in to ButcherBox.com Go to butcherbox.com and sign in to review your Box Settings and upcoming invoice date.
- Manage Delivery Schedule review to Account > Box Settings to change frequency, delay delivery, or update meat cuts.
- Cancel Subscription Select Cancel Membership under Account Settings before your order invoice date.
Frequently Asked Questions
How do I pause or reschedule a ButcherBox delivery?
Log in to butcherbox.com, go to Box Settings, and click 'Change Bill Date' to push back your next delivery date by days or weeks.
Can I cancel my ButcherBox subscription at any time?
Yes. You can cancel online anytime before your next scheduled invoice billing date without cancellation fees.
Dispute Rights & Fraud Prevention
If you did not sign up for ButcherBox, verify whether someone in your household ordered a meat delivery box.
If you were charged after cancelling before the billing cutoff, contact customer support to process a refund.
How do I contact ButcherBox Customer Support?
Call 1-855-981-8568 or email [email protected] for account and order inquiries.
What should I do if unauthorized food delivery charges occur?
Contact your bank to dispute fraudulent charges under federal billing regulations.
Independent reference — not affiliated with ButcherBox / Eco-Friendly Foods. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- ButcherBox Terms and Conditions https://www.butcherbox.com
- CFPB: Disputing Recurring Subscriptions https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges