The short answer
BUSUU *PREMIUM PLUS is a legitimate recurring software subscription fee from Busuu Ltd (a Chegg company) for language learning lessons, grammar tools, and native speaker feedback.
Why Busuu Charged Your Card
A statement descriptor listed as BUSUU *PREMIUM PLUS is an authorized subscription charge from Busuu Ltd / Chegg, Inc. This charge covers a recurring Busuu Premium Language Learning Subscription, providing full access to interactive language courses across 14 languages, offline learning modes, grammar review units, and written feedback from native speakers in the community.
Busuu operates on an automated recurring billing model with plans priced between $13.99 per month and $89.99 for annual commitments. A sudden charge frequently happens when a 7-day or 14-day promotional free trial concludes and automatically rolls over into an annual paid membership. Depending on whether you registered via computer or smartphone, the transaction may be billed directly by Busuu Ltd or routed through Apple App Store or Google Play subscriptions.
If you do not actively study on Busuu, check whether a partner, student, or child in your household started a course to learn Spanish, French, Japanese, or another language. You can verify active accounts by visiting busuu.com, logging in, and navigating to Settings and then Subscription. For subscriptions started on mobile devices, check your Apple ID Subscriptions page or Google Play Subscriptions menu on your phone.
To prevent future recurring charges, cancel your subscription at least 24 hours before your next renewal date. Busuu provides a 14-day money-back guarantee for first-time annual subscriptions purchased through their official website if you contact support within two weeks of the transaction. You can submit a refund inquiry through help.busuu.com or send an email to [email protected] with your account details.
- Annual or monthly renewal of Busuu Premium Plus language subscription
- Automated conversion from a 7-day or 14-day promotional free trial
- In-app purchase billed through the Apple App Store or Google Play Store
- Busuu live tutoring package or study plan extension
- Check if anyone in your household is using Busuu on mobile or web.
- Log into busuu.com and go to Settings > Subscription.
- Check whether the payment was processed directly or through a mobile app store account.
What is Busuu's refund policy?
Busuu provides a 14-day money-back guarantee for first-time subscriptions purchased directly through their website if requested within 14 days of the initial transaction.
How do I contact Busuu support?
Submit a support ticket through help.busuu.com or email [email protected].
Independent reference — not affiliated with Busuu Ltd. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Busuu Terms of Service https://www.busuu.com/en/terms
- Busuu Help Center and Refund Terms https://help.busuu.com
Reviewed Sep 11, 2026 · high · About UnknownCharges