The short answer
A charge from BETTERHELP* THERAPY PLAN or TELADOC HEALTH represents a 4-week billing cycle for online therapy, live video sessions, and messaging with a licensed therapist.
BetterHelp Teletherapy Billing
Teladoc Health, Inc. operates BetterHelp, matching users with licensed professional counselors, clinical social workers, and marriage therapists for weekly live sessions and messaging.
Plans are billed every 4 weeks in advance ($65 to $90 per week, billed as a $260–$360 lump sum) until cancelled in account settings.
- 4-week recurring billing cycle for weekly therapy sessions
- Renewal of BetterHelp counseling membership
- Extra live session or couples therapy add-on charge
How to Cancel BetterHelp Counseling
Cancel membership anytime to stop upcoming 4-week billing charges.
- Sign in to betterhelp.com and click your name in the top right.
- Select "Account Settings" from the menu.
- Scroll to "Payment Settings" and click "Quit Therapy / Cancel Subscription".
- Follow prompts to complete cancellation.
Frequently Asked Questions
Can I get a refund if I am dissatisfied with my therapist?
BetterHelp reviews refund requests on a case-by-case basis through their customer support portal and often provides session credits or prorated refunds.
Is BetterHelp covered by health insurance?
BetterHelp is generally direct-pay and does not submit claims to insurance, but receipts can be submitted for HSA/FSA reimbursement.
Independent reference — not affiliated with BetterHelp Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- BetterHelp Terms of Service https://www.betterhelp.com
- BetterHelp Membership & Cancellation FAQ https://www.betterhelp.com/help-center?ref=unknowncharges
Reviewed Aug 15, 2026 · high · About UnknownCharges