The short answer
A charge from ASURION* MOBILE PROT represents a monthly smartphone insurance, Asurion Home+, or electronics warranty plan from Asurion, LLC.
Why it shows up like this
Asurion is the primary provider of device insurance and warranty protection for major wireless carriers (AT&T, Verizon, T-Mobile) and retailers (Amazon, Home Depot, Walmart).
Descriptors include ASURION* MOBILE PROT, ASURION HOME+, or ASURION.COM, billing monthly plan fees ($8.99 to $24.99/mo) directly to credit cards or carrier bills.
Common reasons for this charge
- An ongoing monthly mobile phone insurance plan protecting against loss, theft, and damage.
- An Asurion Home+ whole-home tech protection subscription covering all household electronics.
- An extended appliance or laptop warranty purchased through an online retailer.
How to locate the invoice and cancel
- Sign in to Asurion Portal Go to asurion.com and log in with your account or phone number.
- Review Active Protection Plans review to My Devices to view covered products and deductibles.
- Cancel Plan Click Cancel Plan online or call Asurion customer service at 1-866-551-5924.
Frequently Asked Questions
How do I file a replacement claim with Asurion?
Visit asurion.com/claims to submit a claim with your phone number or policy ID and pay the applicable deductible for same-day or next-day replacement.
Can I cancel Asurion Home+ at any time?
Yes, Asurion Home+ is a month-to-month subscription that can be canceled anytime with no cancellation penalties.
Dispute Rights & Fraud Prevention
If you did not enroll in an Asurion warranty or device protection plan, contact your carrier and card issuer.
Dispute unauthorized transactions under the Fair Credit Billing Act within 60 days of the statement date.
How do I contact Asurion customer service?
Call 1-866-551-5924 or visit asurion.com/contact-us.
How long does a dispute investigation take?
Card issuers must complete their formal billing inquiry within two billing cycles (up to 90 days).
Independent reference — not affiliated with Asurion, LLC. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Asurion Terms of Service & Plan Disclosures https://www.asurion.com
- FTC: Mobile Phone Insurance and Warranty Protections https://consumer.ftc.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges