What is the ASANA charge?

What is this charge for?

A line item labeled ASANA on your credit card or bank account represents a subscription payment to Asana, a cloud-based project management and team collaboration software platform. Developed by Asana, Inc., the tool helps companies and individuals manage project workflows, track task deadlines, and coordinate team operations. Subscriptions are sold on a per-seat model, meaning you are billed based on the number of team members added to a workspace. Entry-level pricing for plans like Asana Starter begins at around $10.99 to $13.49 per user per month when billed monthly, while higher tiers like Asana Advanced cost more per seat.

This charge most commonly appears because someone on your team or in your company added paid user seats to an active workspace. When team members invite outside collaborators or colleagues to join a project, Asana can automatically increment the workspace seat count and bill the credit card on file for the added licenses. In other cases, an individual signs up for a 30-day free trial of a premium plan and forgets to cancel before the trial converts into a recurring monthly or annual subscription. If you share a corporate card, a project manager or department head may have initiated or renewed the workspace plan without sending an advance memo to your accounting department.

To identify the specific account tied to the billing, log in to your Asana profile at app.asana.com. Click on your profile photo in the top-right corner, select Admin Console or Workspace Settings, and open the Billing tab to view your current seat count, billing owner, and download past PDF invoices. If you manage an organization with multiple teams, check with department managers to see who authorized the purchase. You can downgrade to the free Personal tier or remove excess seats directly from the billing dashboard before your next renewal date. For billing inquiries or unidentified charges, visit help.asana.com or contact [email protected] with the billing descriptor, transaction date, and billed amount.

Identifying the Account

Because Asana subscriptions renew automatically on a monthly or annual schedule, charges will continue until an administrator explicitly cancels the plan or downgrades the workspace. If you work in a business setting, a single invoice often covers multiple team member seats, meaning the charge amount will fluctuate whenever users are added or removed during a billing cycle. Follow these steps to locate the responsible account and review billing records.

1. Step 1 Check with your team: Ask colleagues or anyone with administrative access to your company's software accounts if they recently purchased or renewed an Asana subscription.
2. Step 2 Log in to your Asana account and review to the Billing tab within your workspace or organization settings. This page will show your current plan and invoice history.

Dispute Rights & Fraud Prevention

If you confirm that nobody in your organization or household authorized the ASANA transaction, report the unauthorized charge to your credit card company or bank. Under the Fair Credit Billing Act, cardholders have up to 60 days from the statement date to dispute unauthorized digital software transactions. Your financial institution will investigate the claim and provide a provisional credit while reviewing merchant records.

Before filing a formal dispute, consider contacting Asana customer support through help.asana.com or emailing [email protected]. Provide the exact date, charge amount, and descriptor details from your bank statement. Asana support can locate the workspace using transaction identifiers, disable fraudulent accounts, and issue a direct refund for unrecognized purchases.

Frequently asked questions

Verified sources

Every claim on this page is checked against official sources — open them to confirm before you call your bank.

• CFPB: Disputing Credit Card Charges https://www.consumerfinance.gov
• FTC: Fair Credit Billing Act https://consumer.ftc.gov