The short answer
ACTIVECAMPAIGN *EMAIL represents a recurring software subscription charge from ActiveCampaign, LLC for email marketing automation, customer relationship management, and sales automation.
Why ActiveCampaign Billed Your Card
A line item displaying ACTIVECAMPAIGN *EMAIL on a corporate card statement represents a software subscription fee billed by ActiveCampaign, LLC. This technology vendor develops the ActiveCampaign Marketing Automation Platform, which businesses use to send email newsletters, manage customer relationships, and track sales pipelines. The transaction corresponds to either a monthly or annual licensing contract for access to these digital marketing tools.
The total billed amount depends directly on the number of contacts stored in the user's database and the specific feature tier selected during registration. The merchant automatically processes these renewals using the payment method on file to prevent service interruptions. If a company's email subscriber list grows beyond its current tier limit, the software automatically triggers a prorated upgrade charge without requiring manual approval from the account owner.
Unrecognized charges often occur when a promotional pricing period ends, causing the account to revert to the standard billing rate. Additional fees can also appear if administrators purchase extra user seats or buy blocks of SMS messaging credits. To audit these expenses, the primary account holder can log into the administrative dashboard, navigate to the billing section, and download detailed invoices breaking down the monthly usage metrics.
- Monthly or annual renewal of ActiveCampaign marketing automation subscription
- Automatic tier upgrade triggered by subscriber list exceeding contact tier limits
- Additional user seat or custom SMS messaging credit purchase
- End of promotional discount period reverting to standard billing rate
- Log in to your account at yourcompany.activecampaign.com.
- Click on Settings (gear icon) > Billing to view current plans, contact usage, and past receipts.
- Check whether automated contact growth triggered an automatic plan tier increase.
Does ActiveCampaign offer refunds for unused subscription periods?
ActiveCampaign does not provide prorated refunds for canceled subscriptions or unused contact blocks. Cancellation stops future auto-renewals at the end of the paid billing cycle.
How do I reach ActiveCampaign support?
Access live chat or submit support tickets directly through help.activecampaign.com.
Independent reference — not affiliated with ActiveCampaign, LLC. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- ActiveCampaign Terms of Service https://www.activecampaign.com/legal/terms-of-service
- ActiveCampaign Billing & Account Management https://help.activecampaign.com/hc/en-us/categories/115001402288
Reviewed Sep 11, 2026 · high · About UnknownCharges