The short answer
The registry records ActiveCampaign Marketing Automation Platform as a possible interpretation of ACTIVECAMPAIGN *EMAIL. This descriptor-to-company association has not passed claim-level evidence review. Compare the exact line, amount and posted status with your own receipt or account activity; the name alone cannot confirm the merchant or whether you authorized the payment.
What do the parts of ACTIVECAMPAIGN *EMAIL mean?
- ACTIVECAMPAIGN * EMAIL
- Before the asterisk, "ACTIVECAMPAIGN" usually names the platform or parent company. After it, "EMAIL" usually names the product, store or order. How descriptors work →
The notes below are unreviewed registry explanations, not confirmation of merchant identity, authorization or current policy. Claim-level source review is pending for this entry.
Why ActiveCampaign Billed Your Card
Unreviewed registry note: A line item displaying ACTIVECAMPAIGN *EMAIL on a corporate card statement represents a software subscription fee billed by ActiveCampaign, LLC. This technology vendor develops the ActiveCampaign Marketing Automation Platform, which businesses use to send email newsletters, manage customer relationships, and track sales pipelines. The transaction corresponds to either a monthly or annual licensing contract for access to these digital marketing tools.
Unreviewed registry note: The total billed amount depends directly on the number of contacts stored in the user's database and the specific feature tier selected during registration. The merchant automatically processes these renewals using the payment method on file to prevent service interruptions. If a company's email subscriber list grows beyond its current tier limit, the software automatically triggers a prorated upgrade charge without requiring manual approval from the account owner.
Unreviewed registry note: Unrecognized charges often occur when a promotional pricing period ends, causing the account to revert to the standard billing rate. Additional fees can also appear if administrators purchase extra user seats or buy blocks of SMS messaging credits. To audit these expenses, the primary account holder can log into the administrative dashboard, navigate to the billing section, and download detailed invoices breaking down the monthly usage metrics.
- Unreviewed registry note: Monthly or annual renewal of ActiveCampaign marketing automation subscription
- Unreviewed registry note: Automatic tier upgrade triggered by subscriber list exceeding contact tier limits
- Unreviewed registry note: Additional user seat or custom SMS messaging credit purchase
- Unreviewed registry note: End of promotional discount period reverting to standard billing rate
- Unreviewed registry note: Log in to your account at yourcompany.activecampaign.com.
- Unreviewed registry note: Click on Settings (gear icon) > Billing to view current plans, contact usage, and past receipts.
- Unreviewed registry note: Check whether automated contact growth triggered an automatic plan tier increase.
How do I reach ActiveCampaign support?
Unreviewed registry note: Access live chat or submit support tickets directly through help.activecampaign.com.
Independent reference — not affiliated with ActiveCampaign, LLC. Billing names and policies change; verify with the merchant or your bank before acting.
Sources and evidence
Sources may support different parts of this page. A company homepage does not establish a statement descriptor, refund policy or contact detail. Check the claim notes and your own receipt before acting.
- ActiveCampaign Terms of Service https://www.activecampaign.com/legal/terms-of-service
- ActiveCampaign Billing & Account Management https://help.activecampaign.com/hc/en-us/categories/115001402288
Evidence review pending · pending · About UnknownCharges