En résumé
This is a legitimate charge from Sprout Social.
What is the Sprout Social charge?
A charge from 'SPROUT SOCIAL' is a B2B (business-to-business) payment for a professional social media management platform.
Businesses use this software to schedule posts, monitor engagement, and analyze metrics across networks like Twitter, Facebook, and Instagram.
Subscription Tiers and Seats
These charges are typically high ($249+ per month) and are based on your subscription tier (Standard, Professional, Advanced) and the number of user 'seats' on the account.
Subscriptions auto-renew monthly or annually depending on your contract.
- Step 1 Check with your company's marketing, social media, or IT department to see who authorized the corporate software expense.
- Step 2 If authorized, log into the Sprout Social portal and review to Account and Settings > Billing & Plan for the invoice.
I am a consumer, why is Sprout Social charging me?
If you do not run a business or social media agency, your credit card has likely been stolen and used by a fraudster to buy software. Call your bank immediately.
Dispute Rights & Fraud Prevention
If you suspect this charge is fraudulent or billing in error, you have strict federal rights protecting your account.
Always review your statement carefully and take action within 60 days.
What should I do if I don't recognize this charge?
First, check with family members or anyone authorized on your account. If the charge remains unrecognized, contact your bank immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does it take for a disputed charge to be removed?
Once you file a dispute, your bank must acknowledge it within 30 days and resolve it within two billing cycles (not exceeding 90 days). During this time, the disputed amount is usually placed on a provisional hold, meaning you do not have to pay it.
Répertoire indépendant non affilié à Sprout Social. Les libellés varient selon les banques.
Sources vérifiées
- CFPB: Disputing Credit Card Charges https://www.consumerfinance.gov
- FTC: Fair Credit Billing Act https://consumer.ftc.gov