En résumé
A charge from SENDGRID* TWILIO EMAIL represents transactional or marketing email delivery, dedicated IP reputation, or SMTP relay services from Twilio Inc. / SendGrid.
Pourquoi ce débit apparaît ainsi
SendGrid, part of Twilio, delivers billions of customer transactional receipts, password resets, and marketing email newsletters globally.
The descriptor typically reads SENDGRID* TWILIO EMAIL, SENDGRID INC, or TWILIO SENDGRID. Plans (Essentials starting at $19.95/mo, Pro at $89.95/mo, or Premier) bill monthly based on email sending volume.
Don’t recognize it? Common scenarios
- An ongoing monthly or annual email sending plan renewed automatically.
- Outbound email volume exceeded the included plan volume, triggering per-thousand email overage charges.
- A dedicated IP address was added to preserve email sender reputation.
How to locate the invoice and cancel
- Log in to SendGrid App Open app.sendgrid.com and sign in with your credentials.
- Review Account Billing & Invoices review to Settings > Account Details > Billing to view usage and download past tax invoices.
- Downgrade to Free Tier Select Change Plan and choose the Free tier (100 emails/day) to prevent future recurring charges.
Frequently Asked Questions
What is included in SendGrid Free?
The SendGrid Free tier allows sending up to 100 emails per day with basic reporting and API access.
Can I receive a refund from SendGrid?
SendGrid monthly subscriptions and overage fees are non-refundable. Downgrading takes effect at the conclusion of the billing cycle.
Dispute Rights & Fraud Prevention
If you suspect this charge is unauthorized or incorrect, federal regulations protect your payment card.
Review your recent statements carefully and notify your financial institution within 60 days of the statement date.
What should I do if I do not recognize this charge?
First check with household or team members who have permission to use your account. If the transaction was not authorized by anyone on your card, contact your bank or card issuer immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does a billing dispute take to resolve?
Under federal rules, your bank must acknowledge your written inquiry within 30 days and resolve the dispute within two billing cycles (up to 90 days). The bank typically issues a provisional credit while they investigate.
Répertoire indépendant non affilié à Twilio Inc.. Les libellés varient selon les banques.
Sources vérifiées
- Twilio SendGrid Pricing & Email Plans https://sendgrid.com
- CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov