En résumé
This is a legitimate charge from LogMeIn.
What is the LogMeIn charge?
A 'LOGMEIN' charge is typically a recurring subscription fee for remote access or productivity software, such as LogMeIn Pro, Central, Rescue, or GoTo products.
These services are often used by IT professionals and businesses to remotely access computers and provide technical support.
Auto-Renewals and Tech Support Scams
LogMeIn subscriptions frequently auto-renew. You may have forgotten to cancel a free trial or a previous annual subscription.
Warning: Scammers sometimes use legitimate remote access tools like 'LogMeIn Rescue' to gain control of your computer, claiming to be tech support, and then demand payment.
- Step 1 Log in to your account at LogMeIn.com or the GoTo billing portal to review active subscriptions and turn off auto-renewal.
- Step 2 If you gave remote access to a stranger who demanded money, contact your bank immediately to report fraud and scan your computer for malware.
How do I request a refund for an unwanted auto-renewal?
You must contact LogMeIn/GoTo official customer support directly through their website to request a refund for a recently processed renewal.
Dispute Rights & Fraud Prevention
If you suspect this charge is fraudulent or billing in error, you have strict federal rights protecting your account.
Always review your statement carefully and take action within 60 days.
What should I do if I don't recognize this charge?
First, check with family members or anyone authorized on your account. If the charge remains unrecognized, contact your bank immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does it take for a disputed charge to be removed?
Once you file a dispute, your bank must acknowledge it within 30 days and resolve it within two billing cycles (not exceeding 90 days). During this time, the disputed amount is usually placed on a provisional hold, meaning you do not have to pay it.
Répertoire indépendant non affilié à LogMeIn. Les libellés varient selon les banques.
Sources vérifiées
- CFPB: Disputing Credit Card Charges https://www.consumerfinance.gov
- FTC: Fair Credit Billing Act https://consumer.ftc.gov