En résumé
This is a charge for a ride on a Lime electric scooter or bike.
What is the Lime Scooter charge?
A charge from 'LIME' on your bank statement is typically related to the use of Lime electric scooters or bikes.
When you start a ride, Lime may place a temporary pre-authorization hold on your card. This is a pending transaction to ensure sufficient funds, which is released after the ride.
Grouped Charges and Subscriptions
To simplify billing, Lime may group charges for multiple rides taken over a short period into a single transaction.
If you see a recurring charge, you may have signed up for a 'Lime Pass' or monthly subscription service to waive unlock fees.
- Step 1 Log in to your Lime app and tap the account icon to view your 'History', which lists all rides and costs.
- Step 2 If you believe a charge is incorrect, submit a request through the Lime app. If completely unauthorized, contact your bank.
How long does the pre-authorization hold last?
It may take your bank 7–12 business days to reflect the released hold and remove the pending charge from your statement.
Dispute Rights & Fraud Prevention
If you suspect this charge is fraudulent or billing in error, you have strict federal rights protecting your account.
Always review your statement carefully and take action within 60 days.
What should I do if I don't recognize this charge?
First, check with family members or anyone authorized on your account. If the charge remains unrecognized, contact your bank immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does it take for a disputed charge to be removed?
Once you file a dispute, your bank must acknowledge it within 30 days and resolve it within two billing cycles (not exceeding 90 days). During this time, the disputed amount is usually placed on a provisional hold, meaning you do not have to pay it.
Répertoire indépendant non affilié à Neutron Holdings, Inc.. Les libellés varient selon les banques.
Sources vérifiées
- CFPB: Disputing Credit Card Charges https://www.consumerfinance.gov
- FTC: Fair Credit Billing Act https://consumer.ftc.gov