UnknownCharges

Libellé bancaire décodé

JUMPCLOUD* CLOUD DIR

Verified charge

By · Dernière mise à jour

08/01 JUMPCLOUD* CLOUD DIR $110.00

En résumé

A charge from JUMPCLOUD* CLOUD DIR corresponds to JumpCloud Open Directory Platform, cloud LDAP, SSO, or cross-OS device management subscriptions from JumpCloud Inc.

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Pourquoi ce débit apparaît ainsi

JumpCloud delivers cloud directory services, unified identity management, RADIUS, and MDM for Mac, Windows, and Linux devices.

Descriptors include JUMPCLOUD* CLOUD DIR, JUMPCLOUD INC, or JUMPCLOUD PLATFORM. Charges reflect monthly or annual per-user packages ($9 to $24/user/month).

Don’t recognize it? Common scenarios

  • An IT admin added new user accounts or workstations to JumpCloud Open Directory.
  • A business transitioned from the free 10-user tier to a paid JumpCloud Core Directory package.
  • Annual enterprise identity subscription auto-renewed.

How to locate the invoice and cancel

  1. Sign in to JumpCloud Admin Portal Go to console.jumpcloud.com and log in with your administrative account.
  2. review to Account & Billing Click on Settings > Account > Billing to inspect user counts, package tiers, and downloadable PDF invoices.
  3. Cancel or Adjust Seats Delete inactive users to reduce seat counts or submit a cancellation request under Account Details.

Frequently Asked Questions

What is JumpCloud?

JumpCloud is a cloud-based directory platform replacing on-premises Active Directory with cloud SSO, MFA, LDAP, and device management.

Does JumpCloud have a free tier?

JumpCloud provides a free plan for up to 10 users and 10 devices with basic directory and MDM capabilities.

Dispute Rights & Fraud Prevention

If you suspect this charge is unauthorized or incorrect, federal regulations protect your payment card.

Review your recent statements carefully and notify your financial institution within 60 days of the statement date.

What should I do if I do not recognize this charge?

First check with household or team members who have permission to use your account. If the transaction was not authorized by anyone on your card, contact your bank or card issuer immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.

How long does a billing dispute take to resolve?

Under federal rules, your bank must acknowledge your written inquiry within 30 days and resolve the dispute within two billing cycles (up to 90 days). The bank typically issues a provisional credit while they investigate.

Répertoire indépendant non affilié à JumpCloud Inc.. Les libellés varient selon les banques.

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