En résumé
This is a legitimate charge from ClickBank.
What is the ClickBank charge?
If you see a charge labeled 'CLKBANK' or 'CLKBANK*COM', it indicates you purchased a product through ClickBank, a legitimate global e-commerce platform and affiliate marketplace.
ClickBank acts as the 'merchant of record' for thousands of independent online sellers selling e-books, online courses, and health supplements.
Identifying the Specific Purchase
When a customer buys a product from a vendor, the charge appears as 'CLKBANK' rather than the name of the specific brand or company.
You can identify exactly what was purchased by using the ClickBank Order Lookup Tool on their customer service portal.
- Step 1 Visit the official ClickBank Customer Service portal and locate the 'Order Lookup' section.
- Step 2 Provide your email address and one additional piece of info (like the last 4 digits of your card) to view the product name and receipt.
Can I get a refund from ClickBank?
Yes, ClickBank offers a satisfaction guarantee. Within the order details page, you can select the 'Get Support' option to request a refund.
Dispute Rights & Fraud Prevention
If you suspect this charge is fraudulent or billing in error, you have strict federal rights protecting your account.
Always review your statement carefully and take action within 60 days.
What should I do if I don't recognize this charge?
First, check with family members or anyone authorized on your account. If the charge remains unrecognized, contact your bank immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does it take for a disputed charge to be removed?
Once you file a dispute, your bank must acknowledge it within 30 days and resolve it within two billing cycles (not exceeding 90 days). During this time, the disputed amount is usually placed on a provisional hold, meaning you do not have to pay it.
Répertoire indépendant non affilié à ClickBank. Les libellés varient selon les banques.
Sources vérifiées
- CFPB: Disputing Credit Card Charges https://www.consumerfinance.gov
- FTC: Fair Credit Billing Act https://consumer.ftc.gov