En résumé
This is a legitimate charge from Cleverbridge.
What is the Cleverbridge charge?
A charge from Cleverbridge on your bank statement typically indicates that you have purchased software or a digital subscription from a company that uses Cleverbridge as its payment processor.
Cleverbridge is a legitimate global e-commerce company that acts as a 'Merchant of Record' for software vendors, including antivirus and VPN providers.
Identifying the Software
Because they process the payment, their name—rather than the specific software brand—often appears on your statement.
Many of these charges are for recurring annual or monthly subscription renewals that may have been set up when the product was originally purchased.
- Step 1 Check your email for a confirmation or invoice email from 'Cleverbridge', including spam and junk folders.
- Step 2 Visit the official Cleverbridge Purchase Lookup page and enter your email or order reference to see details about the purchase.
Why shouldn't I call a support number I found on Google?
Be cautious, as some unofficial websites post fake support numbers that are not affiliated with Cleverbridge. Always use the official cleverbridge.com domain.
Dispute Rights & Fraud Prevention
If you suspect this charge is fraudulent or billing in error, you have strict federal rights protecting your account.
Always review your statement carefully and take action within 60 days.
What should I do if I don't recognize this charge?
First, check with family members or anyone authorized on your account. If the charge remains unrecognized, contact your bank immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does it take for a disputed charge to be removed?
Once you file a dispute, your bank must acknowledge it within 30 days and resolve it within two billing cycles (not exceeding 90 days). During this time, the disputed amount is usually placed on a provisional hold, meaning you do not have to pay it.
Répertoire indépendant non affilié à Cleverbridge. Les libellés varient selon les banques.
Sources vérifiées
- CFPB: Disputing Credit Card Charges https://www.consumerfinance.gov
- FTC: Fair Credit Billing Act https://consumer.ftc.gov