En résumé
A charge for VIASAT IN-FLIGHT WIFI is for internet access purchased while onboard an aircraft serviced by Viasat's satellite network.
Pourquoi ce débit apparaît ainsi
Viasat provides satellite internet hardware and services to major airlines, including Delta, JetBlue, and American Airlines.
When you buy a Wi-Fi pass on a Viasat-equipped flight, the payment is often routed directly to Viasat, appearing on your statement as VIASAT IN-FLIGHT WIFI.
Common reasons for this charge
- You purchased a streaming or browsing Wi-Fi package during a domestic flight.
- You used an in-flight portal to upgrade your free messaging tier to full internet access.
- A colleague or family member traveling with you purchased Wi-Fi using your card.
How to locate the invoice and cancel
- Check your email for receipts Search your inbox for emails from Viasat containing your transaction receipt.
- Match with recent flights Verify if you took a flight on an airline that uses Viasat, such as JetBlue, Delta, or American Airlines, on or just before the transaction date.
Frequently Asked Questions
Why is the charge date different from my flight date?
Because in-flight transactions are processed via satellite or batched upon landing, the charge may post to your account one or two days after the actual flight.
Can I get a refund if the internet didn't work?
Yes, if the Wi-Fi service was inoperable, you can request a refund directly through the Viasat customer support portal by providing your receipt number.
Dispute Rights & Fraud Prevention
If you haven't flown recently, your credit card information may have been compromised.
Contact your bank to dispute the charge and request a replacement card if you suspect fraud.
Répertoire indépendant non affilié à Viasat, Inc.. Les libellés varient selon les banques.
Sources vérifiées
- Viasat Commercial Aviation https://www.viasat.com
- U.S. DOT Aviation Consumer Protection https://www.transportation.gov