En résumé
This is a legitimate charge from SunPass Tolls.
What is the SunPass charge?
A 'SUNPASS' charge is a payment for Florida's prepaid electronic tolling system.
This covers tolls on Florida highways, bridges, and managed lanes, or the retail purchase of a SunPass PRO or Mini transponder.
Easy Pay and Toll Scams
If your account is enrolled in 'Easy Pay', your bank card is automatically charged a set amount to replenish your account whenever your balance drops too low.
WARNING: If you receive a text message demanding payment for an 'unpaid SunPass toll' with a link, it is a 'smishing' scam. Do not click the link.
- Step 1 Log in to the official website at SunPass.com (never via a link in a text) to view your toll history and replenishment charges.
- Step 2 Ensure your license plate is correctly linked to your account to avoid being billed higher 'Toll-by-Plate' administrative fees.
What if I haven't driven in Florida recently?
If your transponder was stolen, or if someone else is driving a car registered in your name, you may still be billed. Contact SunPass support at 1-888-TOLL-FLA.
Dispute Rights & Fraud Prevention
If you suspect this charge is fraudulent or billing in error, you have strict federal rights protecting your account.
Always review your statement carefully and take action within 60 days.
What should I do if I don't recognize this charge?
First, check with family members or anyone authorized on your account. If the charge remains unrecognized, contact your bank immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does it take for a disputed charge to be removed?
Once you file a dispute, your bank must acknowledge it within 30 days and resolve it within two billing cycles (not exceeding 90 days). During this time, the disputed amount is usually placed on a provisional hold, meaning you do not have to pay it.
Répertoire indépendant non affilié à SunPass Tolls. Les libellés varient selon les banques.
Sources vérifiées
- CFPB: Disputing Credit Card Charges https://www.consumerfinance.gov
- FTC: Fair Credit Billing Act https://consumer.ftc.gov