En résumé
A charge from SMARTLING* TRANSLATE corresponds to enterprise translation management (TMS), AI neural machine translation, or professional human translation services from Smartling, Inc.
Pourquoi ce débit apparaît ainsi
Smartling delivers enterprise translation management software, proxy website translation, and automated language workflows for global brands.
Descriptors include SMARTLING* TRANSLATE, SMARTLING INC, or SMARTLING CLOUD. Invoices reflect monthly software platform subscriptions plus per-word professional translation fees.
Don’t recognize it? Common scenarios
- A global marketing team translated website content or app strings through Smartling's platform.
- An ongoing enterprise translation management contract auto-renewed.
- Professional linguist translation or editing orders were fulfilled.
How to locate the invoice and cancel
- Sign in to Smartling Dashboard Go to dashboard.smartling.com and log in with your account credentials.
- Review Account & Invoices review to Account Settings > Invoices to view detailed word counts, translation orders, and software fees.
- Contact Account Manager Reach out to your dedicated Smartling Customer Success Manager to review upcoming contract renewals.
Frequently Asked Questions
How is Smartling billed?
Smartling bills for translation management software licensing plus variable per-word translation and post-editing services.
Can individual translation jobs be refunded?
Jobs already submitted to human translators cannot be refunded once translation work has commenced.
Dispute Rights & Fraud Prevention
If you suspect this charge is unauthorized or incorrect, federal regulations protect your payment card.
Review your recent statements carefully and notify your financial institution within 60 days of the statement date.
What should I do if I do not recognize this charge?
First check with household or team members who have permission to use your account. If the transaction was not authorized by anyone on your card, contact your bank or card issuer immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does a billing dispute take to resolve?
Under federal rules, your bank must acknowledge your written inquiry within 30 days and resolve the dispute within two billing cycles (up to 90 days). The bank typically issues a provisional credit while they investigate.
Répertoire indépendant non affilié à Smartling, Inc.. Les libellés varient selon les banques.
Sources vérifiées
- Smartling Translation Platform Overview https://www.smartling.com
- CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov