En résumé
This is a legitimate charge from Redbox Kiosks.
What is the Redbox charge?
A charge labeled 'REDBOX' is highly suspicious because Redbox officially ceased all operations and filed for Chapter 7 bankruptcy in 2024.
All kiosks, streaming services, and mobile apps are permanently shut down and can no longer process legitimate payments.
Fraud and Stolen Cards
Because the company is out of business, any new 'Redbox' charge is almost certainly fraudulent.
Scammers frequently 'spoof' familiar brand names on bank statements or run small test charges to see if a stolen credit card number is active.
- Step 1 Do not attempt to contact any phone numbers or websites associated with Redbox found online, as these are likely scams.
- Step 2 Call your bank immediately using the number on the back of your card. Report the charge as fraud and request a new card.
Could it be a late fee from an old rental?
No. The entire billing infrastructure was shut down during the bankruptcy. New charges cannot be legitimately generated.
Dispute Rights & Fraud Prevention
If you suspect this charge is fraudulent or billing in error, you have strict federal rights protecting your account.
Always review your statement carefully and take action within 60 days.
What should I do if I don't recognize this charge?
First, check with family members or anyone authorized on your account. If the charge remains unrecognized, contact your bank immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does it take for a disputed charge to be removed?
Once you file a dispute, your bank must acknowledge it within 30 days and resolve it within two billing cycles (not exceeding 90 days). During this time, the disputed amount is usually placed on a provisional hold, meaning you do not have to pay it.
Répertoire indépendant non affilié à Redbox Kiosks. Les libellés varient selon les banques.
Sources vérifiées
- CFPB: Disputing Credit Card Charges https://www.consumerfinance.gov
- FTC: Fair Credit Billing Act https://consumer.ftc.gov