En résumé
A charge from POSTMARK* ACTIVE CAMPAIGN corresponds to high-deliverability transactional email delivery, inbound email webhooks, or DMARC monitoring from ActiveCampaign, LLC.
Pourquoi ce débit apparaît ainsi
Postmark (owned by ActiveCampaign) is a transactional email service focused on lightning-fast inbox delivery for critical application alerts, password resets, and receipts.
The descriptor typically reads POSTMARK* ACTIVE CAMPAIGN, POSTMARK APP, or ACTIVECAMPAIGN POSTMARK. Base plans start at $15/month (including 10,000 emails) plus overages ($1.80 per additional 1,000 emails).
Don’t recognize it? Common scenarios
- An ongoing monthly transactional email plan renewed on the credit card.
- Application email sending volume exceeded the 10,000 monthly threshold.
- A dedicated IP address ($50/mo) was added for high-volume email servers.
How to locate the invoice and cancel
- Log in to Postmark Open account.postmarkapp.com and sign in with your credentials.
- Review Account Billing & Invoices review to Account > Billing to review monthly sending volume and download PDF receipts.
- Cancel Account Select Cancel Subscription or pause active email sending servers to stop recurring charges.
Frequently Asked Questions
Why does the descriptor say ActiveCampaign?
ActiveCampaign acquired Postmark in 2022 and processes billing transactions under the ActiveCampaign corporate name.
Can I receive a refund from Postmark?
Postmark subscriptions and email sending fees are non-refundable once billed.
Dispute Rights & Fraud Prevention
If you suspect this charge is unauthorized or incorrect, federal regulations protect your payment card.
Review your recent statements carefully and notify your financial institution within 60 days of the statement date.
What should I do if I do not recognize this charge?
First check with household or team members who have permission to use your account. If the transaction was not authorized by anyone on your card, contact your bank or card issuer immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does a billing dispute take to resolve?
Under federal rules, your bank must acknowledge your written inquiry within 30 days and resolve the dispute within two billing cycles (up to 90 days). The bank typically issues a provisional credit while they investigate.
Répertoire indépendant non affilié à ActiveCampaign, LLC. Les libellés varient selon les banques.
Sources vérifiées
- Postmark Pricing & Transactional Plans https://postmarkapp.com
- CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov